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Application Support Manager – EMRClearpoint Health Network Inc. • Toronto, Ontario, Canada
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Application Support Manager – EMR

Clearpoint Health Network Inc.
  • CA
    Toronto, Ontario, Canada
  • CA
    Toronto, Ontario, Canada
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About

Clearpoint Health Network (CHN) is one of Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. 
Role Overview: As Application Support Manager, you will lead the support and optimization of our EMR platforms and other critical business applications. This hands-on role is vital to the successful rollout, adoption, and ongoing reliability of major systems across our organization.
Empower healthcare through expert application management.

Key Responsibilities:
  • Lead EMR Support: Oversee day-to-day support, troubleshooting, and configuration for EMR platforms (e.g., HST Pathways, Input Health, Juvonno), ensuring seamless operation and user satisfaction.
  • Major Application Rollouts: Manage and execute the deployment of new applications, including planning, training, and post-launch support.
  • Team Leadership: Supervise and mentor application support analysts, fostering a collaborative and high-performance environment.
  • Stakeholder Collaboration: Work closely with clinical, administrative, and technical teams to align application functionality with operational needs.
  • Process Improvement: Identify and implement opportunities to streamline workflows, automate tasks, and enhance user experience.
  • Documentation & Training: Develop clear support documentation and deliver targeted training to empower users across the network.
  • Vendor Management: Liaise with software vendors to resolve issues, coordinate upgrades, and ensure optimal system performance.
  • Compliance & Security: Ensure all application support activities adhere to healthcare privacy, security, and compliance standards.
Qualifications:
  • Bachelor's degree in Health Sciences, Information Technology, Business Systems, or equivalent experience.
  • 5+ years in application support or systems management, with at least 2 years in a healthcare or clinical environment.
  • Proven experience supporting EMR platforms and rolling out major business applications.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to work hands-on in both remote and onsite settings.
  • Familiarity with healthcare compliance and privacy standards.
What We Offer:
  • Competitive salary $70K-$110K based on Experience.
  • Performance-based bonus.
  • Comprehensive health and dental coverage.
  • RRSP contributions.
  • Paid vacation and personal time off.
  • A remote-friendly team and a mission you can feel good about.
Where You'll Work: Hybrid/remote within Ontario or Alberta. 
Use of Artificial Intelligence (AI):
Artificial intelligence tools may be used in limited parts of the hiring process, such as application screening questions. All applications are reviewed by a human reviewer before any hiring decision is made.   
Candidate Communication:
Applicants who are interviewed will be notified of the hiring decision or status update in accordance with Ontario employment legislation.
  • Toronto, Ontario, Canada

Languages

  • English
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