Desktop Support Engineer

Tata Consultancy Services

United States

United States

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About

Desktop Support Engineer • Install / upgrade windows 11 on Laptops and Desktops. • Troubleshoot and fix all OS issues. • Troubleshoot and fix all Laptop and Desktop hardware issues. • Install and configure hardware and software • Respond to tickets in accordance with SLA guidelines • Record, track, and document the help desk request problem solving process • Including actions taken through to the final resolution • Respond in timely manner to requests and issues • Repair and replace equipment as needed • Provide onsite and remote support to end users • Assist in AV setups as needed for meetings • Assist new hire training for basic IT needs. • Set up new workstations for users (deploying equipment, checking over account setups). • Heavy use of Windows and Mac OS devices • Ability to work in Active Directory • Create documentation for staff for training purposes • Resolve Tier 1 support tickets • Able to troubleshoot Microsoft Products (excel, word, powerpoint,etc) • Familiar with Microsoft Admin center is a plus • Excellent Customer Service soft skills • Familiar with basic deployment, networking, security, and enterprise computer concepts. • Need to provide on call support after business hours
Salary Range- $60,000-$65,000 a year #LI-SP3 #LI-VX1

United States

Languages

English

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