Veterinary Customer Service Representative- Night Shift, AESC

Client Service Representative- Night Shift
 

Welcome to Animal Emergency & Specialty Center (AESC) We are a 24/7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking a qualified Client Service Representatives (CSR)  to join our growing team  As a CSR , you'll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you'll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.

**WE ARE OFFERING A $750 SIGNING BONUS FOR THIS ROLE**

Compensation:

• $18 - $24 depending on experience
• +$2.50/ per hour shift differential for hours worked between 6pm-6am
• $$ SIGN ON BONUS

• Full Time
  • 1:30pm-12:00am
  • Weekends required
  • Exact days TBD

Primary Responsibilities

Reception Duties:

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various