Senior IT Support Analyst

Work Location:
Mount Laurel, New Jersey, United States of America

Hours
40

Pay Details
$68,640 - $102,960 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business
Technology Solutions

Job Description
Department Overview:
The Senior IT Support Analyst provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

Depth & Scope

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• Administers business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations

Education & Experience

• Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree
• 5+ years' experience

Preferred Qualifications

• Possess (6+ years) hands-on experience working in an applications production support environment and driving triage/troubleshooting activities to resolution
• Responsible for monitoring and responding to alerts opened via observability platform and managing tickets within an incident management system
• Responsible for improving and documenting the technical processes around application support and the systems environment
• Possess excellent written and verbal communication skills for documentation and customer support duties, and must also be comfortable communicating complex concepts to others having diverse levels of seniority and technical competence
• Naturally curious and creative individual with a drive to offer solutions to problems, as well as with a passion for innovation
• 5+ years of experience with Cloud Services, BPM tools, Observability, and Incident Management tools

Physical Requirements
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest