Functional Analyst

Primary Summary: The Functional Analyst is responsible for department-level configuration, maintenance, and monitoring functionality within technology systems for the department. The analyst researches, troubleshoots systems errors and works with Technology Support for resolution. The Analyst provides documentation and expertise for the development of departmental training and provides system on-the-job training within the department. The Analyst tests and completes system upgrades, builds basic custom reports, runs reports, and archives data based on data retention policies.  The Analyst develops and maintains metrics to ensure objectives are met.  Delays or errors in performing functions would have a significant impact to business operations and customers. The Analyst collaborates with other departments to troubleshoot their modules to ensure all modules are integrated correctly. 

Essential Functions:

• Monitors pre/post-implementation problems and revisions.
• Develops procedure/maintains system documentation for processes or modifications.
• Configures new tables and maintains and monitor various tables and data within systems to ensure system in performing correctly.  
• Identifies, researches, and troubleshoots systems errors and problems and coordinates with Technology Support for resolution.
• Collaborates with other departments to troubleshoot their modules to ensure all modules are integrated correctly.  
• Works with the leadership teams for Advising and Admissions to develop and maintain the Marketing Cloud strategy.
• Performs upgrade functions and testing to ensure system readiness for production.
• Using the TEST Environment - all new processes are set up in TEST first to ensure working properly and then moved into production.
• Provides departmental end user support.
• Develops basic custom reports and run reports for management use.
• Keeps apprised of area of expertise and networks with the technology user groups.  
• Functional lead for projects that impact Academic Advising and Admissions.
• Updates metrics and Key Performance Indicator reports for Academic Advising and Admissions.
• Identifies daily jobs that run within system that fail and troubleshoot, collaborate with Technical Support.
• Works internal tickets within a timely manner.
• Job requires weekend work from home when new upgrades are installed for testing after it is moved into Production.

Marginal Functions:

• Performs other duties as assigned.

Individual Contributor Competencies

• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to customers and committed to customer satisfaction.
• Quantity/Quality of Work - Pays close attention to detail.  Strives to achieve accuracy and consistency in all tasks.
• Teamwork– Encourages team unity by interacting positively with co-workers through the sharing of information or expertise, working together to solve problems, and putting team success first.
• Time Management - stays focused uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Student focus - the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
• Inclusivity - Understands that each individual is unique; recognizes individual differences along the dimensions of: race, ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, and level of authority, seniority, full-time or part-time status.
• Communication (Spoken & Written) - Able to clearly present information through the spoken word; influences or persuades others through oral presentation in positive or negative circumstances; listens well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information

Qualifications:

• Bachelor's degree from an accredited institution in Business, Information Technology, or related field preferred.
• Basic understanding of Information Technology Functions.
• Two (2) years' experience with Academic Advising and Admissions.
• Two (2) years' experience with Oracle PeopleSoft required. 
• 1 year experience with
• Strong knowledge and skills with Microsoft Office.   
• Commitment to quality and personal ethics to maintain a high level of confidentiality related to all duties and responsibilities.
• Demonstrated interpersonal/communication skills and ability to work effectively in a team environment and with customers on the phone, through email and face to face.
• Detail orientation, accuracy, and ability to think and organize information in a systematic manner.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Flexibility and the ability at times to operate under stressful, time-sensitive deadlines.
• Demonstrated project management skills.

Physical Demands:

Stand:

O

Walk:

O

Sit:

C

Handling / Fingering:

C

Reach Outward:

C

Reach Above Shoulder: 

O

Climb:

N

Crawl:

O

Squat or Kneel:

O

Lift/Carry:

O

Under 10 lbs

O

11-20 Lbs

O

21-50 lbs

N

51-100 lbs

N

Push/Pull

12 lbs or less

O

13-25 lbs

N

26-40 lbs

N

41-100 lbs

N

N (Not Applicable): Activity is not applicable to this occupation.

O (Occasionally): Occupation requires this activity up to 33% of the time hrs/day)

F (Frequently): Occupation requires this activity from 33% - 66% of the time hrs/day)

C (Constantly): Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements: NA

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working Conditions:

• Work is performed primarily in office and on-campus.  
• Works with critical deadlines, often under time sensitive stress.

NOTE:  The statements above are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.  This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at , provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University's Annual Security and Fire Safety Report (ASR), found at  , provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling In addition to this, Bellevue University is an  Equal Opportunity Employer .