Customer Support Representative, Alpha - 100,000/year USD

LOCATION NOTE: This is an in-person role located at our Miami campus.

You excel at establishing trust quickly through warmth, accuracy, and assurance. You're a skilled communicator capable of guiding families from initial interest to firm commitment. Beyond interpersonal skills, you're the one who identifies operational gaps, contacts the right vendors, and resolves issues. If this describes you, this position finally allows you to leverage both skill sets.

At Alpha, you'll spearhead family enrollment efforts and maintain a safe, efficient school environment. You'll shepherd the admissions process from initial contact through completed documentation, supporting families with personalized, empathetic outreach. Additionally, you'll manage daily safety protocols and facility operations, relying on data and records to maintain standards that are rigorous, streamlined, and inspection-ready.

This position suits someone who flourishes with independence and values seeing tangible results. You'll join a school reimagining educational possibilities—one that condenses the school day to two hours, prioritizes life skills alongside academics, and cultivates students who are inquisitive, self-assured, and compassionate. Your mission is to bring more families into this experience and guarantee excellence once they're here.

Ready to take ownership from beginning to end?

What You Will Be Doing

• Conducting customized family engagements that highlight Alpha's approach and influence enrollment outcomes
• Overseeing the complete admissions funnel with prompt, considered, and strategic outreach
• Reviewing daily safety protocols, identifying compliance gaps, and coordinating resolutions with team members
• Managing vendor relationships to maintain proactive facility upkeep
• Leveraging documentation and feedback mechanisms to iteratively improve every workflow

What You Won't Be Doing

• Attending marathon meetings without clear outcomes or empowered decision-makers
• Delivering a scripted pitch. Each family interaction is personalized, genuine, and deliberate
• Micromanaging vendors or pursuing paperwork that should have been documented initially
• Waiting for others to flag issues. You'll be the one identifying and addressing them

Customer Support Representative Key Responsibilities
Lead both the enrollment process and campus operations to boost student admissions and sustain a secure, efficiently managed environment that supports exceptional teaching and learning.

Basic Requirements

• Demonstrated experience in school admissions or enrollment
• Exceptional written and verbal communication
• High emotional intelligence and independent drive
• Fluent in both English and Spanish (verbal and written)
• Available to work in-person in Miami, FL or willing to relocate
• Legally eligible to work in the US without visa sponsorship

Nice-to-have Requirements

• Exposure to safety oversight, regulatory compliance, or facilities management
• Deep knowledge of the local K–12 education landscape
• A reputation for being "the most responsive person in the room"

About Alpha
Want to join a learning rebellion that's transforming the traditional classroom?
Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.

They don't play by the old rules.
Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.

Alpha School is rewriting the rules of education.
Sounds too good to be true? It's not.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you

Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The