Operations Manager

Job Summary
The Foxtail Operations Manager role supports baristas and stores, with responsibilities evolving as the company expands. A key initial focus is time management, balancing the constant demands of stores and teams while prioritizing tasks and self-care. The management team fosters a supportive environment focused on coffee excellence, compassionate leadership, education, and professional development.

General:

● Scheduling team members.

● Overseeing and conducting team member training.

● Hiring, promotions, and termination.

● Instilling a healthy and safe workspace and culture.

● Holding team members accountable for workflow and tasks.

● Expected to lead by example.

Financial Accountability:

● Tracking all financial inconsistencies and solving any issues that arise.

● Accurately depositing daily or weekly cash sales made.

● Ordering operational and equipment needs for the store.

● Sales and cost of goods tracking to keep location in good standing.

On Shift Leadership:

●Count the cash drawer in the morning, midday, & evening depending on the shift being worked.

● Being able to delegate tasks to the rest of the team on shift.

● Keeping fellow leadership in the loop with any health, safety, and operational concerns on shift.

● Oversees that weekly deliveries are stored and put away properly.

● Maintaining a positive team and customer atmosphere.

Product:

● Ensures that all team members and customers are educated on our products and services.

● Maintains consistent high quality product standards.

● Follows all Foxtail Coffee drink recipes and procedures.

● Passes required re-certifications in a timely manner.

● Advanced understanding of coffee and tea regions and the various differences in flavor and blends.

● Fully educated themselves on the various types of coffee, tea products, blends and roasts currently available.

● Proficiently prepares steamed and cold drinks provided by the store.

Service:

● Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.

● Verbally receives and calls back customer orders in a friendly manner.

● Handles all customer complaints.

● Responds proactively to prevent poor or unsatisfactory customer service situations.

● Accurately rings sales orders into the cash register and counts back change to customers in a courteous and friendly manner.

● Answers telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.

● Answers customer questions regarding coffee blends, preparation, and product freshness.

● Weighs, grinds and packs coffee per customers' orders according to Company guidelines.

● Sells and serves baked goods and miscellaneous food items to customers.

● Maintains efficient, friendly service.

Environment:

● Restocks shelves when necessary.

● Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.

● Orders and assists in the distribution of weekly shipments.

● Handles all reports of potential safety hazards.

● Handles all reports of all employee accidents.

● Handles and corrects any operational inconsistencies.

● Contacts approved maintenance parties and oversees completion of repairs

Requirements, Qualifications & Physical Demands:

● Required to cover shifts when emergency coverage cannot be found.

● Runs errands, when needed, to pick up supplies and/or products.

● Facilitate and work special events, as needed.

● Maintains positive Foxtail Coffee morale and professional attitude.

● Excellent verbal and written skills.

● Well-organized and detail-oriented.

● Regularly required to stand, walk, talk and hear during hours of store operation.

● Regularly required to utilize critical thinking skills to improve operations.

● Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.

● Regularly required to lift and/or move items up to 30 pounds.

● Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.

● Regularly required to handle food and hot beverages.

Foxtail Coffee provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Foxtail Coffee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Work Location: In person