Manager, Continuous Improvement

JOB SUMMARY:

The Continuous Improvement Manager collects, compiles and analyzes performance data to

advance system effectiveness, improve efficiencies and improve business processes.

ESSENTIAL FUNCTIONS

• Monitors, analyzes and interprets performance data on an ongoing basis to implement

process improvements that advance performance measures and business outcomes.

• Uses all databases, management information systems and related reporting systems and

tools to extract, compile, analyze and interpret performance data.

• Collaborates with the Board Performance Department to advance processes and realize

performance improvement plans, corrective action plans and system or technical

enhancements.

• Designs and develops tools for tracking performance, monitoring outcomes and supporting

business objectives.

• Consults, interprets and ensures policies and procedures comply with business

requirements, procedures and/or improvement plans.

• Manages systems, databases and data integrity requests, to include, review and processing

changes/deletions and information requests of customer records.

• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development, economic development, business intelligence and

trends, and project management.

• Knowledge of effective management techniques and practices to include planning, strategy

development and implementation, assessment of outcomes and accountability.

• Knowledge of work experience in a performance-based environment, public or private

sector, the ability to analyze and interpret information and data and provide relevant

feedback for action.

• Knowledge of word processing, spreadsheet, technology and computer skills.

• Exceptional customer service and interpersonal skills.

• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

• Excellent verbal and written communication skills.

• Ability to use statistical methods to analyze and interpret information and data and provide

relevant feedback for action.

• Ability to work with complex and extensive databases and identify deficiencies.