Senior Manager, Client Strategy

Job Summary

The Senior Manager, Client Strategy is a member of HRS's Client Strategy team and serves as a strategic partner to enterprise healthcare clients across the full customer lifecycle. In this role, you will work closely with clients to establish, grow, and optimize telehealth and remote patient monitoring programs that expand access to care and improve clinical and financial outcomes.

You will act as the primary owner of assigned enterprise accounts, driving renewals, program expansion, and net revenue retention while building trusted relationships with executive, clinical, and operational stakeholders.

Key Responsibilities

• Serve as the primary point of contact for assigned enterprise client accounts
• Own and manage client relationships across the full lifecycle, from implementation through renewal and expansion
• Drive client growth, program expansion, and renewals
• Lead and facilitate business reviews and ongoing strategic communications
• Provide in-person and virtual training on HRS solutions, workflows, and best practices
• Collaborate cross-functionally to advocate for client needs and resolve issues
• Develop a deep understanding of client clinical workflows and operational models
• Track customer goals, metrics, and outcomes to demonstrate program impact
• Partner with clients on ROI and business insights using HRS reporting tools
• Proactively identify upsell and expansion opportunities
• Create and maintain documentation including implementation plans, meeting recaps, and client-facing materials
• Travel as needed for in-person client meetings and implementations

Requirements

• 5–7 years of experience in