Operations Manager

Major Duties
Classification: Exempt / Non-Bargaining

Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.

Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement—empowering every team member to make a meaningful impact.

Responsibilities associated with the installation, maintenance, and construction network elements at inside and outside plant structures and at the customer site. Responsibilities relate to the building, provisioning, installation and maintenance of telecommunications technology serving external customers. Provides planning, analysis, recommendations and work guidance in support of productivity, quality and customer service and provides operations support in multiple areas including: construction, installation and maintenance, central office operations and equipment installation. Support may be specific to a region. Responsible for managing the activities of a department/sub-function with responsibility for financial and/or operational results. Translates functional/operational goals into team goals. Manages implementation of policies, procedures, and programs. Responsible for projects or broad programs. Provides technical leadership and subject matter expertise across multiple large-scale, complex initiatives. Contributes to the development of new concepts, techniques and standards. Regularly interacts with senior management.

Performs job duties consistent within safety, legal, and regulatory requirements; company standards, culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance.

Responsibilities

• Management level responsible for planning, organizing, integrating, coordinating, and controlling the activities of a department and/or functional area. Work may be accomplished through subordinate supervisors or direct management of employees.
• Accountable for results in terms of costs, budgets, operational goals, and employees.
• Exercises judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.
• Act as an advisor and or expert to subordinates for elevated issues and problems. Works on diverse issues that require significant interpretation.
• Leads large project teams and/or organizational/functional programs. Identifies appropriate resources needed and develops plans/schedules.
• Acts as a team lead within department, work unit or project and delegates work to team members. May supervise sub-projects or smaller projects.
• Responsible for projects or broad programs. Provides technical leadership and subject matter expertise across multiple large-scale, complex initiatives. Contributes to the development of new concepts, techniques and standards.
• Contributes to departmental activities and programs by accomplishing related tasks as needed.

Qualifications

• Possesses a broad knowledge of the area being managed. Understands management techniques with the ability to resolve employee relations issues, performance and rewards issues.
• Accountable for project or program results. Exercises considerable judgment in developing methods, techniques and evaluation criteria for obtaining results.
• Work is varied within a sometimes-ambiguous environment. Work requires constant interpretation. Solves a wide range of complex problems. Provides solutions to multiple business or technical issues that have organization-wide impact.
• Advanced skills within a professional discipline and general knowledge of other areas. Requires independent thinking. Demands full use and application of principles, theories, concepts and technologies.

Education & Experience:
In order to accomplish the essential duties of this position, the incumbent must have a Bachelor's Degree or equivalent with a minimum of 3 years' related experience, including 1 year of managerial experience.

Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending