Shift Lead

• (Evening Shift 4:00 pm to 11:30 pm) - Fast Food Restaurant
• ( Morning  Shift  10:00 am to 4:00 pm)

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• React to issues impacting the food cost and customer satisfaction
• Execute training and coaching Crew Members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Execute all aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, and identifying and tracking changing consumer demands. 
• At all times exhibit a genuine passion for excellence

• Minimum 1 years of restaurant leadership experience; previous quick service restaurant experience required
• High School diploma or equivalent
• Proven track record of effectively managing COGS and Customer Satisfaction
• Strong knowledge and application of safe food handling practices
• Must be ServSafe certifiable 
• Work well under pressure-packed situations while maintaining a great attitude
• Comfortable standing for the entire shift and able to lift 50 pounds
• Ability to work in and out of different temperature ranges. 
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times

Dairy Queen Charlottesville location opened in 2007 and it has been serving the neighboring communities ever since. This is currently the only Dairy Queen location in 25 mile radius. We are proud that we get to serve the entire Albemarle county and its neighboring counties.