Patient Access Specialist

Reports to the Supervisor or Manager. Follows established Beacon policies and procedures to admit and register patients for services in a professional and courteous manner. Completes the pre-registration, registration, insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Ability to communicate effectively with internal and external customers. Collects applicable co-payments, deductibles, and obtains insurance information from the patient. Verifies insurance benefits, posts applicable co-payments, deductibles, and performs daily cash balancing procedures. Obtains all required signatures on paperwork and performs clerical duties as necessary. Must maintain regulatory and functional knowledge of all information required which ensures timely and accurate reporting/billing.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team

Scheduling/Registration/Pre-Registration/Patient Check In/Check Out

• Schedule patients with providers, utilize multiple scheduling templates and maintain appointments with provider(s) rotation. Both in-person and through digital platform options.
• Complete patient screening and sign in process while striving to minimize patient waiting time. Ensure patients are informed of delays and the status of their waiting times.
• Check patients in for their appointments and handle any special needs of the patient.
• Accurately capture all necessary patient data, insurance and other information pertinent to the visit that will allow for proper claim processing procedures.
• Review orders for completeness.
• Print or attach orders to the correct