Security Operations Center Operator

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week.  The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments.  The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room.  This position is responsible for competing task work orders for all maintenance needs reported.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor,