Principal Process Improvement Lead

Principal Process Improvement Lead (Lean Six Sigma)

Location: 100% Remote (U.S.) Work from home eligible
Employment Type: Full-Time, Exempt
Department: Utility Services
Reports To: Program or Quality Leadership
Salary Range: $115,000 – $140,000

Position Summary

The Principal Process Improvement Lead (Lean Six Sigma) leads process management, operational excellence, and continuous improvement initiatives across utility asset, GIS, and data programs. This role is responsible for evaluating current-state performance, designing future-state workflows, and driving measurable improvements in efficiency, quality, and consistency within a regulated utility environment.

The role works closely with program managers, data managers, GIS teams, and quality leadership to embed structured improvement methodologies and ensure process changes are effectively implemented and sustained.

Key Responsibilities

Process Improvement & Continuous Improvement

• Lead Plan–Do–Check–Act (PDCA) and Lean Six Sigma initiatives across utility programs
• Evaluate current-state processes and design future-state workflows aligned with program objectives
• Facilitate root cause analysis and develop corrective action plans to address performance gaps

Performance Measurement & Reporting

• Develop and maintain KPIs, scorecards, and performance dashboards
• Track process performance metrics such as cycle time, error rates, and rework volumes
• Support leadership with data-driven insights and improvement recommendations

Governance & Controls Support

• Support development and refinement of internal controls and standard work
• Ensure process documentation aligns with governance, compliance, and quality expectations
• Partner with quality teams to ensure corrective actions are properly implemented and validated

Collaboration & Change Management

• Collaborate with cross-functional teams to implement process improvements
• Support change management efforts to ensure adoption of new workflows
• Provide coaching and guidance on continuous improvement best practices

Required Qualifications

Education

• Bachelor's degree required (Engineering, Business, or related field preferred)

Experience

• 7+ years of experience in process improvement, operational excellence, or continuous improvement roles
• Experience applying Lean Six Sigma methodologies in complex, multi-stakeholder environments

Skills & Competencies

• Strong analytical and problem-solving skills
• Experience facilitating process workshops and improvement initiatives
• Ability to translate data into actionable insights
• Strong communication and stakeholder engagement skills

Preferred Experience

• Lean Six Sigma Black Belt strongly preferred
• Experience supporting regulated or utility environments

The salary range for this position is provided in good faith and is subject to variation based on geographic location, candidate experience, and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidate's qualifications and alignment with the role.

In accordance with applicable pay transparency laws—including but not limited to those in California, Colorado, New York, Washington, and other jurisdictions—we disclose salary ranges to promote equity and transparency. Where required by law, compensation and benefits information will be included in job postings or made available upon request.

This job description outlines the primary responsibilities and standards of the position but is not exhaustive. Employees may be asked to perform additional duties that are reasonably related to their role and consistent with company policies and applicable labor laws.

Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification. We are proud to offer a comprehensive health and welfare benefit package that includes:
HEALTH & WELL-BEING

• Medical Insurance
• Dental Insurance
• Vision Insurance

PEACE OF MIND

• Disability Insurance (STD/LTD)
• Flexible Spending