Client Services Associate

Who we are

We are a customer-focused financial advisory firm that provides a range of services to our clients, from investment management, risk mitigation, financial planning, and family office. Our office, located in Brentwood, offers a friendly, professional atmosphere where teamwork, resourcefulness, and humor meet to provide a memorable client experience. We value independence and attention to detail and are passionate about bettering the lives of our clients.

Who we are looking for

We are looking for someone who is as passionate about client success as we are, who enjoys building relationships, and is proactive in their work. A strong candidate would be someone who is curious, self-motivated, collaborative, and detail-oriented.

Responsibilities would include

1. Establishing and fostering relationships with the firm's clients as the first line of contact and working with advisors and helping clients in person, on the phone, over email, and in video conferences

2. Assisting the financial advisors with all aspects of managing client accounts, including investments and financial plans

3. Opening new accounts and servicing new and existing accounts

4. Scheduling client-advisor meetings and aiding the advisor in preparation for those meetings

5. Maintaining a detail-oriented and compliant data filing system

6. Providing the first line of client contact through phone calls, email responses, and in-person interactions

Qualifications of the Ideal Candidate

Our ideal candidate is someone who has experience in a financial planning, financial consulting, or insurance office. The ideal candidate would have:

1. A Bachelor's Degree

2. A minimum of 2-4 years of proven success in an administrative support function in a financial services setting

3. Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook) in addition to familiarity with Salesforce CRM

4. Ability to work independently, including the ability to establish and communicate priorities and progress when handling multiple requests concurrently

5. Excellent written and oral communication skills

6. Ability to handle sensitive information with a high degree of integrity, confidentiality, and accountability

7. Ability and willingness to learn new tools and technologies

Opportunities for Growth

With this role comes the opportunity to grow inside and with Caldwell Advisors. Depending on interests, skillsets, and alignment, this role has the option to follow the promotion track into a Client Services Manager, who would oversee and help train other Client Service Associates, or to follow the track into becoming a Paraplanner and eventually Financial Planner/Advisor.

Benefits

Aside from the opportunities for growth within the firm, the role comes with the following benefits:

1. 401(k) plan

2. Profit sharing

3. Paid holidays

4. Sick & Vacation days

5. Ability to work in a hybrid environment

Salary Range: $50,000 - $55,000 per year (not including potential for bonuses)

Pay: $50, $55,000.00 per year

Benefits:

• 401(k)
• Paid time off

Work Location: In person