Concessions Supervisor

Job Title: Concessions Supervisor
Reports to:
Food and Beverage Manager

Department:
Food and Beverage

FLSA Status:
Hourly, Part-Time Non-Exempt

Position Overview
The
Concessions Supervisor
is responsible for overseeing all concessions operations during events at SNHU Arena. Working under the direction of the Food and Beverage Manager, this position ensures efficient stand operations, high-quality guest service, and compliance with all company policies and procedures. The Concessions Supervisor plays a key leadership role in maintaining a positive, productive, and service-focused team environment.

Primary Responsibilities

• Verifies opening and closing inventory stand sheet and alerts management of inventory discrepancies.
• Delegates and helps execute overall opening/ closing procedures for assigned location.
• Supervise, train, and assist workers in the preparation of all menu items for sale.
• Process returns and voids in accordance with policies to ensure guest satisfaction.
• Handle and resolve guests' issues with their orders in a timely and efficient manner.
• Inputs counts using the POS system/ maintains POS