Customer Technical Quality Technician I

1. Position Summary:

The Customer Technical Quality Technician I (CTS – Tech One) is an entry-level, execution-focused role that supports customer quality claims and failure investigations. This position is responsible for hands-on laboratory activities, sample handling, first-level inspections, and accurate documentation to ensure timely, traceable, and high-quality analysis.

This role does not own customer communication or root-cause conclusions but enables successful technical resolution through disciplined execution and evidence integrity.

2. Roles and Responsibilities:

Sample Receipt & Traceability

• Receive, register, label, and track returned customer samples immediately upon arrival.
• Ensure full traceability and accurate data entry within the HDQ system.
• Maintain organized storage of samples, test results, and documentation.

First-Level Investigation (FLI)

• Perform first-level technical inspections following defined procedures.
• Conduct visual inspections, dimensional checks, and basic measurements.
• Properly open samples using approved, non-destructive methods.
• Capture clear, high-quality photographs and videos documenting findings.

Documentation & System Support

• Upload inspection results, measurements, photos, and notes into HDQ.
• Support CTS Engineers with complete and accurate technical data.
• Ensure documentation meets internal quality and audit standards.

Laboratory & Equipment Support

• Maintain cleanliness and organization of laboratory and work areas.
• Ensure proper handling, calibration awareness, and care of tools and equipment.
• Follow all safety, quality, and handling procedures.

Collaboration & Development

• Work closely with Customer Technical Quality Engineers and CTS leadership.
• Support plant and technical center requests for additional inspection data.
• Continuously develop technical knowledge of hose construction, fittings, and materials.

3. Qualifications & Skills:

Required:

• Technical diploma, associate degree, or equivalent hands-on technical experience.
• 1–2 years of experience in laboratory, quality, manufacturing, or technical support roles.
• Basic mechanical aptitude and familiarity with precision measurement tools.
• High attention to detail and ability to follow standardized procedures.
• Fluent in Spanish (spoken and written).
• Valid passport with ability to travel throughout North and South America.
• Basic proficiency in Microsoft Office (Excel, Word).

Preferred:

• Exposure to hydraulic hoses, fittings, or rubber products.
• Experience working in a manufacturing, quality, or laboratory environment.
• Bilingual