Front Desk Sales Associate

The Front Desk Sales Associate is the first and last point of contact for our members and guests. This role blends exceptional customer service, sales, and studio operations to create a welcoming, seamless experience while driving membership growth and retention.

Key Responsibilities

Sales & Membership

• Drive sales of memberships, class packs, and retail products
• Confidently explain STRONG Pilates offerings, pricing, and promotions
• Convert walk-ins, phone inquiries, and online leads into members
• Support studio goals through daily sales targets and KPIs

Member Experience

• Greet members and guests with energy, warmth, and professionalism
• Check members in and manage class waitlists
• Build strong relationships with members and foster community
• Handle member questions, concerns, and feedback with care

Studio Operations

• Open and close the studio following operational procedures
• Manage scheduling, bookings, and payments via studio software
• Maintain front desk cleanliness and overall studio presentation
• Support instructors and management with day-to-day needs

Brand Representation

• Act as a brand ambassador for STRONG Pilates at all times
• Uphold studio standards, culture, and values
• Promote events, challenges, and new offerings

What We're Looking For

• Strong communication and interpersonal skills
• Sales-driven mindset with confidence closing conversations
• Passion for fitness, wellness, and community
• Ability to multitask in a fast-paced environment
• Tech-savvy with booking and POS systems
• Reliable, punctual, and team-oriented

Schedule Requirements

• Ability to work mornings, evenings, and/or weekends
• Flexibility during peak class times

What We Offer

• Competitive hourly pay + commission/bonuses
• Complimentary or discounted STRONG Pilates classes
• Growth opportunities within a fast-growing fitness brand
• Supportive, high-energy team environment

Pay: $ $17.50 per hour

Expected hours: 5.0 – 20.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person