Front Desk Agent

Overview
We are seeking a friendly, professional Front Desk Agent to join our hospitality team at our resort. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role offers an exciting opportunity to work in a dynamic environment where hospitality management and guest relations are at the forefront. Prior hotel experience and multilingual skills are highly valued to enhance guest interactions and support diverse clientele.

Duties

• Greet guests upon arrival and assist with check-in/check-out procedures efficiently and courteously
• Manage multi-line phone systems, handle reservations, cancellations, and guest inquiries with excellent phone etiquette
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Handle guest requests promptly, resolving issues to ensure guest satisfaction and positive relations
• Maintain accurate records of guest information and billing details using hotel management software
• Assist with night audit procedures as needed, ensuring financial accuracy and reporting compliance
• Coordinate with housekeeping and maintenance teams to address guest needs and ensure smooth operations
• Uphold high standards of hospitality management, guest services, and professionalism at all times

Qualifications

• Previous experience in hotel management or front desk operations preferred
• Strong customer service skills with a focus on guest relations and hospitality excellence
• Bilingual or multilingual abilities are highly desirable to serve a diverse guest demographic
• Knowledge of front desk procedures, multi-line phone systems, and night audit processes is advantageous
• Excellent communication skills, including phone etiquette and interpersonal skills
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Professional appearance and demeanor with a passion for hospitality and guest satisfaction

Job Types: Full-time, Part-time

Pay: $ $17.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person