Front Desk Associate

Job Description

Position: Front Desk Associate

Classification: Part-Time; 20 hours per week ($18/hour)

Reports To: Visitor Experience Manager

Job Summary: The front desk associate is responsible for positive visitor interactions, effective handling of merchandise and ticket sales, careful attention to detail, and keeping a clean and organized work area. The front desk is vital to improving the visitor experience by providing customer service and consistent communication from the museum to the public.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets museum guests at the front desk in a premium, friendly, and professional manner
• Uses Square POS to sell museum admissions, check out store merchandise and consignment art, and sell memberships
• Assists the Visitor Experience Manager in their duties, including front desk, store, memberships, and volunteer management.
• Attend the front desk during events, as needed
• Helps to maintain the museum lobby and store in a clean and organized condition
• Answers phone calls at the front desk professionally communicating important phone calls and messages to the appropriate staff
• Answers guest questions and concerns or provides information to aid them
• Encourages memberships to visitors who are not current members
• Assists in processing groups into the museum

SUPERVISORY RESPONSIBILITIES:

• Directly supervises volunteers according to the organization's policies and procedures. Responsibilities may include scheduling, training, and directing work for volunteers, membership information.

KNOWLEDGE/SKILLS:

• Excellent customer service skills
• Creative, dependable, organized, and flexible
• Professional and friendly demeanor
• Understanding of museum culture and collections or willingness to learn
• Ability to communicate with many kinds of visitors and co-workers
• On time and professional demeanor

EDUCATION AND WORK EXPERIENCE:

• High school diploma or bachelor's degree preferred
• Experience working with the general public
• Willingness to learn about the museum and its collections
• Knowledge of computers and cash-handling and willingness to learn new programs

Flexibility especially appreciated; other duties as assigned.

Email a cover letter and resume to the Assistant Executive Director, Madeline Ricks, at

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Employee discount

People with a criminal record are encouraged to apply

Work Location: In person