Voice & Data Analyst
Tarmac
- Birmingham, England, United Kingdom
- Birmingham, England, United Kingdom
About
About the Role: As our Voice & Data specialist, you’ll report into the Communications & Information Security Manager and act as a Subject Matter Expert, supporting the delivery of secure, reliable and high‑quality services across the business. You’ll work closely with key stakeholders, technical teams and external vendors to ensure our Voice & Data systems are compliant, resilient and continuously improving. You’ll support both project delivery and operational excellence; bringing innovative thinking, strong problem‑solving skills and the ability to translate business needs into robust technical solutions.
What You’ll Be Doing
Delivering consistent, secure and cost‑effective Voice & Data services across the business
Monitoring system availability, capacity and performance—driving enhancements where needed
Supporting IT projects and change initiatives with Voice & Data expertise
Providing expert 2nd‑line support in line with SLAs
Investigating incidents, escalating where appropriate and contributing to root‑cause analysis
Ensuring compliance with GDPR, SOx, GISP and internal control processes
Liaising with vendors to maintain high service standards
Supporting continuous improvement across processes and technologies
Key Stakeholders
Senior Voice & Data Analysts, Security Analysts, Change & Release Managers
Project Managers, Software Asset Managers & Operational Systems teams
Business IT users, Internal Auditors & External Auditors
A range of software, hardware and professional service providers
What You’ll Bring
Qualifications & Experience: Degree‑level education or significant relevant industry experience
ITIL certified/trained
Technical knowledge in one or more areas such as: Cisco, Meraki, Avaya; MPLS, SD‑WAN, SIP
Experience designing and delivering solutions aligned to business needs
Vendor engagement and third‑party hosting experience
Skills & Behaviours
Strong communicator (technical & non‑technical)
Creative thinker with rigorous implementation skills
Excellent problem analysis and solution design abilities
High‑quality documentation skills
Results‑driven, resilient and highly committed
Persuasive and confident in influencing others
Methodical, flexible and supportive
Quick to act with a positive “can‑do” approach
Why Tarmac We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunities
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Contact Details Tarmac
Tel: 000 000 0000
Contact: Tom Hargreaves
Email:
#J-18808-Ljbffr
Languages
- English
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