Administrative Assistant

Position Overview:

We are seeking a detail-oriented and bilingual (English/Spanish) Office Assistant to join our team. This role involves providing exceptional client support, managing administrative tasks, and ensuring smooth office operations.

Responsibilities:

• Assist clients with inquiries regarding medical insurance plans, coverage, and claims.

• Provide information and guidance on Medicare plan options.

• Translate documents and conversations between English and Spanish as needed.

• Schedule appointments and maintain the agency calendar.

• Prepare and submit insurance forms and related documents.

• Maintain accurate client records and files.

• Manage and update the agency's CRM system, logging all client interactions and details.

• Generate reports from the CRM to track client activity and agency performance.

• Perform general office duties such as filing, data entry, and document preparation.

• Support team members with administrative tasks and projects.

Qualifications:

• Bilingual in English and Spanish (required).

• Strong organizational and multitasking skills.

• Excellent communication and customer service abilities.

• Proficiency with CRM systems and Microsoft Office Suite.

• Prior experience in insurance or office administration is a plus.

Benefits:

• Competitive pay

• Training and professional development opportunities

• Supportive team environment

Job Type: Part-time

Pay: $26.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule

Work Location: In person