General Manager

Position Summary

The General Store Manager directs, monitors and assures the implementation of operational processes and procedures and established customer engagement policy to accomplish sales, profit and customer service objectives. The GSM oversees the day to day operations of the store and assures compliance to established administrative policy to achieve inventory, shrink and controllable budget objectives. The GSM works closely with the merchandising staff to insure program implementation and provides feedback on program success and merchandising needs.

Principal accountabilities

SALES PERFORMANCE

· Implements, drives and monitors customer engagement strategies to achieve sales and margin objectives

· Develops in store promotions and merchandising

· Ensures that Ad merchandise is presented prominently and related add on items are cross merchandised

· Leads by example, coaches and counsels on customer engagement techniques and maintains a high level presence on the sales floor

· Drives store metrics to achieve set goals

· Community Involvement

STORE OPERATIONS AND ADMINISTRATION

· Ensures that all operational standards are in compliance with company policy with the goal of achieving VICTOR status

· Completes weekly staffing schedules to insure proper coverage and customer service levels are in line with sales objectives

· Administers personnel policies as established

· Evaluates and recommends capital improvements and oversees implementation of approved projects

· Ensure all operational standards are in compliance with our company's policies and procedures

· Maintain safety awareness

ORGANIZATIONAL DEVELOPMENT

· Assesses staffing needs and implements strategies to improve customer service and efficiencies.

· Maintain an on-going recruitment process

· Evaluates individual performance, coaches and counsels and makes recommendations/decisions on hiring, promotions, terminations and development.

· Coach and counsel all associates in a positive manner, to include as well the discipline for under performing

· Assures the implementation of all training programs.

· New Hire packets

· 90 Day Reviews

· New Hire Training

· PAN TESTING

MERCHANDISING

· Ensure there is no "Top Stock" throughout the store

· Create an impactful Ad set to maximize sales

· Plans in store and special unadvertised promotional activity to drive sales.

· Ensure that merchandise is fronted, faced, clean and presentable for purchase.

· Implements plan-o-grams and adjacencies as recommended by Merchants, providing feedback and creative input.

· Ensure stock levels are maintained

· Center Aisle and End Caps are kept full and signed properly

· Maintain Bargain Bins – Full and overflowing

· Monitors competitive activity and communicates to the office.

Job Type: Full-time

Pay: $50, $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Ability to Commute:

• Pittsburgh, PA Required)

Ability to Relocate:

• Pittsburgh, PA 15238: Relocate before starting work (Required)

Work Location: In person