Clinic Coordinator

POSITION SUMMARY:

The clinic department personnel are directly responsible for appointments, insurance verification and registration of all patient and visits. Also responsible as the clinic telephone operator. Arranges for the efficient and orderly appointments of patients health care provider visits and appointments of individuals who have clinic-based testing or procedures. Ensure that the patient information is collected and are aware of patient related hospital/clinic policies and procedures. Interviews incoming patient representatives and enters information required into computer database. Distributes appropriate information to clinic personnel. Answers the telephone in a polite manner and communicates information to the appropriate personnel/patient or family member. Communicates appropriately and clearly to supervisor, nurses, coworkers, and physicians/nurse practitioners. Bill for provider services per customer requirements.

PRIMARY RESPONSIBILITIES & AUTHORITIES:

• Scan all patient test results into patient charts
• Return Mail
• Accept and post payments
• Credit Card Payments
• Cash and Valuable Security
• Maintain Insurance Provider Manuals
• Billing Information / Consulting Doctors
• Balance cash drawer
• Make deposits on a daily basis
• Print various reports
• Provide input for proper clinic operation
• Review and understand Quality manual
• Check and stock supplies as needed
• Fax/deliver patient information requested from other clinics/hospital
• Shred unneeded personal information
• Familiarize the Quality System, which includes the Quality Policy and Objectives.
• Clean office space
• Maintain high level of patient confidentiality.
• Assist with training new employees
• Other duties as assigned
• Medical Records Clerk duties
• Responsible for keeping Policy and Procedure and other manuals (RHC, Administrative, Quality, and Disaster, etc.) updated
• Maintains minutes of annual RHC meeting

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS, ABILITIES):

High school graduate or equivalent work experience including ability to read, write, and comprehend medical terminology. Computer proficiency recommended. Provider service coding experience preferred. Must be highly motivated and have the ability to perform multiple tasks with a minimal amount of supervision. Must have excellent communication and human relation skills.

OTHER SPECIAL REQUIREMENTS (LICENSES, CERTIFICATIONS, REGISTRATIONS, ETC.)

CPR Certification recommended.

PHYSICAL DEMANDS:

Might have to stand for long periods of time, some walking required for errands and general office duties. Some lifting of at least 50 lbs., and moving of at least 100 lbs. is required.

WORK ENVIRONMENT:

Well lighted environmentally controlled office settings. Requires some exposure to communicable diseases.