Network Engineer

Sr. Field Support Engineer, eero | San Francisco/Remote | $138,200 - $239,000

We're working with Services LLC on this exciting opportunity.

This is a fantastic opportunity to join eero, a company at the forefront of fast, reliable, and secure connectivity. You'll be a key player in solving complex networking issues, acting as an SME for various teams, and directly impacting customer satisfaction through your expertise and travel to customer locations.

Key Responsibilities:

• Serve as an expert on networking, fleet monitoring, and customer support practices.

• Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, MSPs, and residential installations.

• Visit customer and partner locations - mapping new installations, troubleshooting, repairing, and installing complex network solutions.

• Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents.

What You'll Need:

• 3+ years of engineering experience.

• Experience in the application of network design, including knowledge of major routing protocols, topology design, network hardware, device configuration, and traffic engineering.

• Ability to travel both domestically and internationally (