General Manager

General Manager

Dogtopia of Birmingham-Parkside

Birmingham, AL

Estimated $60K+ with Incentive Compensation

Full-time, in-person position

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and customer service background who understands how to train and manage others to provide top customer service and ensure a great environment for the dogs in our care.

Please check out a virtual tour of our sister Homewood store

Why Dogtopia? This is an opportunity to join the fastest-growing and highest-quality brand in dog daycare and boarding and grow together with us. We are a unique breed We love and care for our pet parents' pups like they are our own. We have a positive, friendly, and collaborative work environment where our team is united around a shared love for dogs. Our facility is state-of-the-art, we provide you with the best training and support in the industry, and we equip you with the skills to make every day the Most Exciting Day Ever for the dogs in our care. This is why Dogtopia is the industry leader and wins customer-driven awards and recognition year after year

RESPONSIBILITIES:

Team Management

• Oversee daily operations of the facility, ensuring a safe, clean, and engaging environment for our dogs.
• Lead, mentor, manage and develop a team of 15+ employees, fostering a culture of teamwork, communication, and continuous learning
• Lead hiring efforts to maintain optimum level of staffing
• Onboard all new hires and ensure appropriate training is administered
• Create and monitor daily staff schedules
• Deliver written performance and provide appropriate feedback/acknowledgement to employees
• Coach the staff on Dogtopia practices and standards
• Utilize training opportunities for the team such as dog injuries, billing issues, or customer complaints

Customer Service & Presentation

• Ensure exceptional customer service, addressing and resolving pet parent concerns promptly and professionally
• Develop sales-oriented, friendly culture through rapport building
• Keep the team members engaged in their duties
• Strive for high customer review ratings – develop genuine relationships with pets and their parents
• Hold team accountable to internal and external customer service standards
• Maintain a neat and organized store
• Supervise social media, email marketing, community, existing customer outreach via Sales Manager

Financial and Administrative

• Maintain controllable expenses within budgetary constraints, including forecasting, tracking, and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency.
• Manage inventory of cleaning, dog, and first aid supplies
• Develop team in up-selling and using dog evaluations to grow revenue

Job Type: Full-time

Pay: $60, $70,000.00 per year

Application Question(s):

• Tell us why you would be a good fit for this position Describe your prior management experience.
• This is a role for someone with a passion for dogs Please describe your personal background with dogs.

Work Location: In person