Leasing Supervisor

We are seeking a dedicated and experienced Leasing Supervisor to oversee our leasing operations and ensure the highest level of customer service and satisfaction. The ideal candidate will have a strong background in property management, with expertise in leasing processes, compliance with Fair Housing regulations, and a solid understanding of landlord-tenant law. This role requires excellent communication skills, conflict management abilities, and a passion for delivering exceptional service to residents.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Conduct market research by surveying competing properties, implement outreach marketing, and update market surveys as needed
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Additional requirements:

• At least 2 years of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
• Proficient in Microsoft Office Suite and property management software
• Experience with legal eviction processing
• Valid driver's license – Required
• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment
• Bilingual is a plus

Work schedule: Flexible; includes weekends and on call as needed

Why join us? We offer a competitive starting wage along with a comprehensive employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K
• Paid vacation, holidays, and sick leave
• A positive working environment
• Growth Potential

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Las Vegas, NV Required)

Work Location: In person