Information Technology Support Analyst

We're Hiring: IT Support Analyst – Onsite/Hybrid Service Desk

About the Role:

Are you passionate about solving IT problems and helping people work smarter? IRIS is looking for an
IT Support Analyst
to join our
onsite IT Service Desk team
. You'll be the first point of contact for colleagues with technical issues, providing
hands-on support
and keeping our IT systems running smoothly.

This is a
high-impact role
where your work directly helps teams stay productive, ensures business continuity, and contributes to the overall health of our IT infrastructure.

What You'll Do:

• Be the first point of contact for IT issues – hardware, software, applications.
• Troubleshoot, diagnose, and resolve problems quickly, escalating when needed.
• Document solutions and maintain the IT knowledge base.
• Set up, configure, and maintain end-user devices and software.
• Conduct hardware/software inventory management.
• Provide on-the-spot guidance and training to prevent recurring issues.
• Monitor IT infrastructure and report potential issues proactively.
• Participate in IT projects and process improvements.
• Ensure security and privacy protocols are followed at all times.
• Collaborate with IT colleagues and other teams across IRIS.

What We're Looking For:

• A-level qualifications or equivalent industry experience.
• Strong understanding of Microsoft products.
• ITIL Foundation qualification or relevant ITIL knowledge is desirable.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Proactive, organized, and a team player who can also work independently.

Why IRIS:

• Join a trusted software company with over
  120,000 customers worldwide
  .
• Work in a collaborative, supportive, and forward-thinking IT team.
• Make a direct impact on how colleagues and clients experience our technology.
• Grow your career in a company backed by
  Hg, Europe's leading software investor
  .

Ready to help people get it right, every time?
Apply now and become a key part of our IT team