Front Desk Agent

Job Summary
We are seeking a friendly and professional Front Desk Agent to provide exceptional guest services at Hampton Inn and Suites Fargo Medical Center. The ideal candidate will be responsible for managing guest check-ins and check-outs, handling reservations, and ensuring a welcoming atmosphere. This role requires excellent communication skills and the ability to handle guest inquiries with courtesy and efficiency.

Duties

• Greet guests upon arrival and assist with check-in/check-out procedures efficiently
• Manage reservations using multi-line phone systems and reservation software
• Provide information about hotel amenities, local attractions, and services to guests
• Handle guest requests, complaints, and inquiries with professionalism and courtesy
• Maintain accurate records of guest information and billing details
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Perform night audit responsibilities as needed, including balancing accounts and preparing reports
• Uphold phone etiquette standards when communicating with guests over the phone or in person
• Assist in managing guest relations to foster a positive experience throughout their stay

Requirements

• Previous experience in hotel front desk operations preferred and starting wage can be increased based on previous hotel experience
• Strong customer service skills with a focus on guest satisfaction
• Bilingual abilities are highly desirable to serve diverse clientele effectively
• Knowledge of hotel systems and multi-line phone systems is a plus
• Excellent communication skills, including phone etiquette and interpersonal skills
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Flexibility to work various shifts, including nights, weekends, or holidays as needed
• Professional appearance and demeanor suitable for representing the hotel or resort

This position offers an engaging work environment where your hospitality skills will directly contribute to memorable guest experiences. We value professionalism, attention to detail, and a welcoming attitude in all our team members.

Pay: $ $18.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person