Infrastructure Engineer

At Allegheny County Department of Human Services (ACDHS), our mission is to improve the
welfare of the County's most vulnerable residents. We operate, influence, and fund essential
services worth over $1 billion that more than 200,000 residents depend on each year, including
treatment for mental health and addiction, homeless housing, and child and older adult protective
services. Over the past 20 years, we have built a national reputation for being on the cutting edge
of state and local governments using analytics and technology to deliver more effective and
efficient public services.

We are currently seeking an Infrastructure Engineer to support and improve a hybrid environment with a
primary focus on Microsoft Azure, on-prem infrastructure and strong networking. This role focuses on reliable operations, secure connectivity between environments, and clear documentation.

Key Responsibilities

• Support Azure network and infrastructure operations, including VNets, subnets, NSGs, routing, Azure Firewall concepts, and Application Gateway basics.

• Support hybrid connectivity between Azure and on-prem environments, including VPN troubleshooting and connectivity health checks.

• Support Azure load balancing and traffic flow patterns used by internal applications.

• Partner with application and DevOps teams to deliver secure, stable infrastructure and predictable changes.

• Support on-prem infrastructure as needed, including servers and core hardware lifecycle tasks coordinated with enterprise network partners.

• Participate in an on-call rotation and respond to after-hours incidents per established procedures.

• Participate in incident response, root cause analysis, and follow-up remediation for infrastructure and connectivity issues.

• Maintain network diagrams, runbooks, and configuration documentation. Keep documentation current after changes.

• Support repeatable builds and configuration through standard templates and automation where available.

• Perform other duties as assigned.

Required Qualifications

• 3 or more years of hands-on experience supporting Azure infrastructure with a strong emphasis on Azure networking.

• Working knowledge of IP networking, routing, DNS, DHCP, VPNs, and firewall concepts.

• Experience troubleshooting hybrid connectivity between cloud and on-prem environments.

• Experience working with physical networking hardware in an enterprise environment, such as switches, routers, or firewalls.

• Strong documentation habits and experience working within change control and incident management processes.

Preferred Qualifications

• AWS exposure, including VPC basics, routing tables, security groups, and VPN concepts.

•Scripting experience (PowerShell, Bash, or Python) used for operations automation.

• Experience with ExpressRoute concepts or support work.

• Experience with Infrastructure as Code tools such as Terraform.

• Exposure to CI/CD practices or container platforms (Docker or Kubernetes).Scripting experience (PowerShell, Bash, or Python) used for operations automation.

If hired for a position, candidates would work for Allegheny County, Department of Human Services and be employed by CAI.

 "DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work." 

  -From the organization's statement on Equity and Inclusion

 AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D