Room Supervisor

JOB PURPOSE:

Responsible for the efficient cleaning of guest rooms by the Housekeeping Staff. He/she must ensure that rooms are maintained to set standards of cleanliness and ready for guest accommodations.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Prepare Room Attendants' daily assignments in the absence of Executive Housekeeper.
• Inspect all rooms assigned to Room Attendants in his/her section of the Hotel on a daily basis.
• Notify Room Attendant of any deficiencies found in the room and note on the attendant's board. Return Room Attendant to correct deficiencies when applicable.
• Re-inspect corrected room.
• Submit maintenance reports/requests to Engineering Department.
• Confer with Front Office regarding information about discrepant rooms via phone or in person.
• Physically check discrepant rooms to ascertain status.
• Inspect Room Attendant's cart/sign board at the end of the Attendant's shift.
• Comply at all times with QBR&C standards and regulations to encourage safe and efficient resort operations.
• Maintain a neat and organized work area.
• Clean guest rooms when needed.
• Enter room status into departmental computer.
• Attend mandatory meetings.
• Adhere to all QBRC Personnel Policies, Title 97, TERO Policies and Procedures, Department Standard Operating Procedures, Internal Controls Policies, Washington State Compact, Title 70,