Program Assistant- Senior Transportation Services

Catholic Charities is seeking a dedicated and compassionate Program Assistant to support our Senior Transportation Services program. This position plays a vital role in ensuring older adults have access to dependable transportation for medical appointments, essential errands, and community connections that enhance their quality of life.

What We're Looking For:

• A caring, patient, organized professional who enjoys working with older adults
• Strong communication and problem-solving skills
• Ability to assist seniors with mobility needs and lift up to 50 lbs as required
• Respect for cultural diversity and a commitment to service excellence
• Alignment with the mission and values of Catholic Charities

Key Responsibilities and Duties:

• Develops and schedules program work plans in accordance with program specifications and funding limitations.
• Oversees daily operations of the Senior Transportation Services program, including trip scheduling, routing coordination, and service coverage; establishes priorities to meet client needs.
• Coordinates transportation services for seniors, including scheduling rides, communicating pick-up times, and addressing service changes or concerns.
• Provides training and guidance to drivers, volunteers, and program participants on transportation procedures, safety protocols, and customer service expectations.
• Maintains frequent communication with seniors, caregivers, drivers, and volunteers to ensure smooth service delivery.
• Monitors daily transportation schedules to ensure compliance with program requirements, safety standards, and funding guidelines.
• Evaluates program effectiveness by developing and implementing evaluation methods; analyzes data such as trip volume, on-time performance, and client satisfaction; recommends or implements improvements.
• Reviews applications and eligibility documentation to determine acceptance into the Senior Transportation Services program.
• Implements and enforces agency policies and procedures, including safety and risk management standards.
• Coordinates, monitors, and oversees volunteer drivers and transportation volunteers as needed.
• Provides coverage and operational support during staff shortages to ensure uninterrupted transportation services.
• Responds appropriately and respectfully to the cultural, physical, and cognitive needs of older adults and individuals with disabilities.
• Incorporates and demonstrates the mission, vision, core values, and activities of Catholic Charities in a positive and professional manner with staff, clients, volunteers, and the general public.
• Performs other duties as assigned by the supervisor.

Qualifications Required

• Experience: One year minimum of administrative/coordinating service
• knowledge of issues pertaining to area of assignment or similar workload
• computer and technology proficient; must be able to easily use Microsoft Office software
• demonstrated ability to write clear, concise reports, computer literate and able to meet deadlines and other administrative requirements
• must be able to work independently with minimum supervision and able to relate to the public

• Must maintain a current driver's license; an insurable driving record, and provide proof of current liability insurance

• Education: Associates degree in a relevant field OR a satisfactory equivalent combination of education and experience

• Bilingual in English/Spanish preferred