Area Operations Director

Company Overview
Thrive Autism Services is dedicated to providing exceptional, evidence-based therapy to children and adults with developmental disorders and disabilities. Our mission centers on supporting clients to reach their full potential through integrated treatment approaches that are compassionate, effective, and tailored to individual needs. We create a healthy and safe environment for all individuals living with Autism to learn, grow and THRIVE. We take pride in knowing that we make a difference in a person's life each day.

Job Summary
As a key operational leader, this position oversees multiple Thrive clinics, guiding Clinical Directors and Clinical Operations Managers to deliver high-quality services, strong financial and clinical results, and an exceptional client and employee experience. This role is responsible for opening new sites, growing the market, optimizing systems and processes, and cultivating a positive, high-performing culture across all sites.

Responsibilities

• Partner with Clinical Leader to drive success across the market and all related Thrive clinics.
• Provide leadership, guidance, reinforcement, and accountability among Clinical Directors running each clinic to achieve operational excellence, clinical outcomes, and human capital performance that meets or exceeds metric objectives.
• Evaluate the current structure, systems, and processes to identify areas for improvement, and drive change initiatives to improve results.
• Grow the market to capacity and in line with budget metrics by establishing and nurturing relationships with provider and payor referral partners (lead gen), timely process intake requests from families seeking service (onboarding), and retain families on service by providing quality services that result in high satisfaction (retention).
• Increase retention of Supervising Clinician (BCBAs) and Behavior Technicians (RBTs) by ensuring the right candidates are hired, training and on-boarding is effective, and ongoing culture building and team development occurs. Execute a standard performance review process through appropriate leaders and ensure team members are recognized or performance managed as appropriate.
• Open new sites. Achieve geographic expansion in line with board guidance by partnering with realtor to identify new locations, work cross functionally to prepare sites for launch, and open new clinics. Ensure new sites are on a strong growth trajectory.

Expected Activities:

• Conduct regular and standardized 1-on-1 and team meetings with Clinical Leader and Clinic Site Directors to build team and culture, ensure consistency, and support site leaders.
• Maintain exceptional facilities at each clinic site that are visually pleasing, welcoming, and free of defects or issues.
• Achieve the highest level of accuracy in administrative tasks such as scheduling, payroll, supply ordering, and report tracking / monitoring.
• Conduct employee engagement and client satisfaction surveys periodically as determined through a standing calendar
• Partner with key internal stakeholder groups such as talent acquisition for recruiting and onboarding activities; Revenue Cycle Management (RCM) for authorizations and claims processing; finance for reporting and financial analysis; and training and compliance for mandatory regulatory training.
• Work closely with internal audits (compliance) and external audits (payors) to ensure quality, compliant, and well documented services are being delivered.
• Use systems and reports to analyze key data and performance metrics to generate insights and take actions to improve results.

Qualifications

• Bachelor's degree in relevant field required
• Minimum of five years of experience in supervisory roles in behavioral health, preferably in Applied Behavior Analysis.
• Specific experience in multi-site operations
• End-to-end perspective and experience directing all facets of operations from lead generation to service delivery to outcomes tracking and customer relationships management.
• Demonstrated track record of launching and growing new sites from site evaluation and selection to site preparation to site launch to growth and maturity at capacity.
• Professional written and verbal communication skills
• Experience with software including Microsoft suite of office products and EHR (RethinkBH preferred)
• Ability to Relocate (if applicable) to Phoenix Metropolitan Area, AZ (Relocation required before starting work)

Physical Requirements:

Must have the ability to lift up to 50 lbs and maintain a variety of postures including but not limited to kneeling, squatting, standing, and sitting on the floor for extended periods of time. Candidates must also have the ability to move quickly to ensure client safety.

Salary:

$120,000 - $130,000 per year depending on experience + bonus based upon organization performance and achieving personal management objectives.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings