Mortgage Servicing Processor

Position Details
What You Will Be Doing

• Communicating daily with customers, third parties and other employees of the organization via phone.
• Respond to all written communications received from clients and third parties.
• Resolving written and verbal customer inquiries and requests for documents
• Quoting payoff information
• Handling short payoffs received from title companies and customers
• Sending correspondence to appropriate parties
• Updating Adjustable Rate Mortgage loan information including set up of new ARM loans, reviewing ARM notification letters and updating ARM indexes in the computer
• Processing address change requests and returned mail
• Working with record retention software by scanning original documents into program and reviewing any errors created while scanning. Completing document purge from record retention software as needed.
• Assisting in the New Loan Set-Up process
• Working with 3rd party venders to order supplies and maintenance for copy machines and scanners
• Working with vender to prepare releases for recently paid off loans
• Assisting with preparation of releases for prior paid in full loans and assignments for current loans
• Assisting with external and internal audit requests as needed
• Assisting with special loan functions including loan assumptions, partial releases, loan modifications, assignments and additional duties as needed.

What You Need For This Position

• Strong Customer Service Skills
• High school diploma or general education degree (GED)
• 3 to 5 years' related experience and/or training; or equivalent combination of education and experience
• Computer proficiency
• Attention to detail and accuracy a must
• Ability to read, write, and comprehend simple instructions, short correspondence and memos
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, and other employees of the organization

About Us
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