Assistant Operations Manager

Company Description

Wonderverse Oak Brook is a destination where imagination comes to life, offering immersive experiences inspired by popular movies and stories. Guests can enjoy dynamic interactive attractions, from virtual reality adventures to hands-on games and themed experiences that blur the line between reality and fiction. Beyond entertainment, Wonderverse provides a culinary experience with chef-crafted dishes and specialty drinks, creating a space for memorable moments. Each visit is designed to inspire play, spark curiosity, and leave a lasting impression as visitors step into extraordinary worlds.

Role Description

The Assistant Operations Manager is a full-time, on-site role based in Chicago, IL. The individual will oversee daily operations, ensuring the smooth functioning of attractions, guest services, and staff management. Key responsibilities include supervising and training team members, coordinating schedules, maintaining safety protocols, and managing inventory and supplies. Additionally, the Assistant Operations Manager will support enhancing the guest experience, resolving issues proactively, and contributing to operational strategies for efficiency and excellence.

Qualifications

• Leadership and Team Management: Proven ability to supervise, train, and motivate staff to achieve goals and maintain high standards of performance.
• Operations and Organizational Skills: Experience in coordinating schedules, managing inventory, and ensuring compliance with safety protocols.
• Customer Service: Strong skills in resolving guest concerns, enhancing the visitor experience, and delivering exceptional service.
• Problem-Solving and Communication: Excellent organizational, problem-solving, and verbal and written communication abilities.
• Additional Skills: Proficiency in relevant technology and software for operational tasks, and experience in hospitality, entertainment, or related fields is a plus.