Transformation Implementation Lead

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN)  is shaping the future of care. Our many programs and services are designed around the needs of one of Canada's most vibrant and diverse communities. We are home to North America's largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada's Most Admired Corporate Cultures for 2023 and 2024 Learn more at

Job Description:

About Company:

Scarborough Health Network (SHN) is embarking on a multi-year transformation journey to strengthen care delivery, implement new models of service, and build a sustainable health system for the future. To support this work, SHN is establishing a new Enterprise Transformation Office within the Strategy & Transformation portfolio.

We are seeking Transformation Leads who can take initiatives from concept through implementation and sustainment, individuals who are as comfortable having discussions with senior leaders as they are working side-by-side with front-line teams to make change real.

Transformation Leads are expected to design, execute, problem-solve, and implement alongside operational and clinical teams, ensuring that transformation efforts deliver tangible, measurable, and sustainable results.

About the Role

The Transformation Lead is responsible for end-to-end delivery of high-impact transformation initiatives within an assigned workstream. Acting as the bridge between strategy and execution, the role translates organizational priorities into executable plans, drives implementation on the ground, and ensures benefits are realized and sustained.

Working closely with Workstream Leads, clinical and operational leaders, Subject Matter Experts (SMEs), and front-line staff, the Transformation Lead brings structure, momentum, and discipline to complex change initiatives, while remaining flexible in dynamic healthcare environments.

This role blends strong project management rigour with hands-on execution, making it central to how SHN turns strategy into outcomes.

Here's what you'll get to do

• Lead and execute assigned transformation initiatives from initiation through implementation and sustainment, ensuring scope, timelines, risks, and benefits are actively managed.

•  Translate strategic priorities into clear, actionable implementation plans, milestones, and deliverables.

•  Identify interdependencies, risks, and constraints, and proactively resolve issues to maintain momentum.

• Work directly with front-line staff, clinicians, and operational teams to design and implement new processes, workflows, and ways of working.

• Facilitate workshops, working sessions, and rapid-cycle improvement activities to gather insights, test solutions, and refine implementation approaches.

• Actively support on-the-ground execution, troubleshooting issues, removing barriers, and adapting plans as required.

• Partner with leaders and staff to address resistance, build engagement, and reinforce accountability for outcomes.

•  Define success metrics, KPIs, and benefits realization plans aligned with SHN priorities.

• Track performance and outcomes, ensuring initiatives deliver measurable clinical, operational, financial, and patient-experience improvements.

•  Develop clear, concise executive-level reports, dashboards, and presentations to support decision-making.

• Build and maintain strong, trusted relationships with senior leaders, physicians, healthcare staff, and external partners.

• Serve as a thought partner to clinical and operational leaders, providing structured problem-solving and practical solutions.

•  Collaborate across workstreams to ensure alignment and avoid duplication of effort.

Here's what you will need

• Master's degree in Business, Health Administration, Nursing, Science, or a related field (MBA and/or clinical/operational experience preferred).

• Progressive experience delivering end-to-end complex initiatives, with strong project management discipline (PMP or equivalent experience preferred).

• Significant experience leading transformation, performance improvement, or large-scale change initiatives, ideally within healthcare or the public sector.

• Demonstrated experience implementing change in complex, unionized, multi-stakeholder healthcare environments.

• Proven ability to move from strategy to execution, balancing structure with pragmatism.

• Strong change management experience in healthcare (formal change management certification considered an asset).

• Advanced analytical skills, including qualitative and quantitative analysis, benefits realization, and performance measurement.

• Ability to bring clarity and direction in ambiguous, fast-moving, or high-risk situations.

• Experience developing and implementing performance scorecards, KPIs, and monitoring frameworks.

• Deep understanding of Ontario and Canadian healthcare system priorities, trends, and policy directions.

• Exceptional communication skills, with the ability to influence, align, and engage diverse audiences from executives to front-line teams.

• High proficiency in Microsoft Office, particularly PowerPoint, with the ability to produce compelling executive-level materials.

• A proactive, results-driven mindset with strong attention to detail, accountability, and follow-through.

What's in it for you?

• Play a direct role in shaping the future of care at Scarborough Health Network.

• Lead work that delivers meaningful, measurable improvements for patients, staff, and the community.

• Be part of a high-performing Strategy & Transformation Office with opportunities for growth, learning, and professional development.

• Work in a collaborative, mission-driven environment that values innovation, execution, and impact..

If you are passionate about driving change, rolling up your sleeves, and turning strategy into real-world results in healthcare, we want to hear from you.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community's unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one's personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
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