Client Coordinator

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Client Coordinator will work directly with the Relationship Management team to assist in preparing and facilitating Issuers' Annual General Meetings ("AGMs"). The Client Coordinator is responsible for providing quality service to clients, ensuring a smooth client experience leading up and during in-person and virtual meetings. As well as, serving as a professional representative of TSX Trust.

This role is Hybrid 2 to 3 days at the office

Key Accountabilities:

• Preparing meeting packages required by Relationship Managers for shareholder meetings

• Coordinate and prepare equipment in advance for AGMs

• If required, attending in-person AGMs, setting up laptops and registering attendees

• Acting as liaison for internal and external stakeholders in preparation for AGMs

• Compiling data from AGMs and producing a report summarizing vote results and attendance to the client

• Take part in TSX Trust's virtual meeting team, acting as an operator to deliver a seamless client experience on internal application

• Create and coordinate the execution of client contracts for TSX Trust's meeting application

• Compiling key deliverables required for the utilization of meeting application

• Coordinate and conduct client demonstrations, rehearsals for the virtual meeting platform

• Participate in projects and initiatives to drive process and application improvements

• Ensure compliance with policies, procedures and regulatory requirements

• Perform other duties as assigned

Must Have(s):

• Excellent communication in French and in English required (contacts and collaboration with clients and colleagues English only might be needed)

• 1 to 3 years of proven experience in an administrative/client facing role

• Proficient in Google and Microsoft Office suite products

• Strong professional verbal, written and interpersonal skills

• Capable in developing and reinforcing positive relationships with clients

• Ability to understand clients' needs and develop appropriate solutions

• Ability to learn and understand new software and applications quickly

• Experience in providing professional and supportive interactions with clients

• Strong decision making and problem solving skills

• Highly organized with strong attention to detail

• Works well in a collaborative team environment and carries out responsibilities independently

Nice Have:

• Experience in the Financial Services industry, an asset

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.