About
Participate in recruitment by interviewing candidates and offering insights on selection decisions for new team members.
Engage daily with the team to identify challenges, ensuring timely escalation of issues when needed.
Deliver constructive feedback and coaching to team members to enhance performance and behavior, collaborating with management for disciplinary matters as required.
Foster an environment that encourages team members to share innovative ideas and best practices for exceptional customer service.
Empower team members to make decisions while providing necessary guidance to facilitate growth.
Recognize and celebrate team accomplishments and positive behaviors.
Create opportunities for growth and development, equipping associates with confidence and competence through ongoing coaching and feedback.
Identify and address associate relations concerns, taking appropriate actions or escalating when necessary.
Operational Excellence
Guide the team in following processes to enhance operational efficiency and customer service readiness.
Monitor and drive performance towards key operational metrics, addressing barriers to processes and customer experiences swiftly.
Respond to unexpected situations rapidly by reorganizing tasks to maintain productivity.
Ensure safe operation of store power equipment, addressing any safety violations among associates.
Maintain safety, security, and inventory integrity through diligent monitoring and reporting of potential risks.
Conduct daily safety assessments, ensuring cleanliness and organization while monitoring for theft risks.
Continuous Operational Improvement
Recommend strategies to minimize waste and improve efficiency, inspiring the team to seek innovative solutions.
Analyze operations to minimize customer impact and enhance service delivery.
Self Leadership
Seek feedback on performance and actively pursue personal development opportunities.
Build and sustain collaborative relationships across functions to support operational success.
Set an example by adapting efficiently to workplace challenges and organizational changes.
In the absence of a Fulfillment Department Supervisor, oversee both front-end and fulfillment operations to ensure efficiency.
Ensure outstanding customer service by leading the front-end team in greeting customers and handling inquiries effectively.
Allocate appropriate staffing based on customer traffic needs in various service areas.
Manage cash transactions and oversee register functions, addressing discrepancies effectively.
Support customer service desk activities as needed, ensuring operational efficiency.
Validate preparedness for delivery orders and ensure timely order fulfillment.
Conduct walk-throughs of the fulfillment area to maintain cleanliness and safety standards.
Oversee the preparation and staging of merchandise for customer orders, using power equipment as necessary.
Monitor inventory movements, ensuring compliance and security.
Manager-on-Duty (MOD)
Assume leadership of store operations, focusing on employee engagement and customer service excellence.
Conduct store walks to observe team interactions and provide real-time coaching.
Ensure staffing aligns with customer traffic to elevate sales and service quality.
Adjust team allocations proactively based on customer needs.
Manage associate responses to customer inquiries or issues promptly.
Ensure cleanliness and safety standards are upheld within the store.
Effectively transition shift responsibilities to the next MOD, ensuring a seamless flow of operations.
Required Qualifications High school diploma or GED equivalent, or relevant experience in lieu of educational qualifications.
4 years of experience in a retail environment (5 years if educational qualifications are not met).
Demonstrated experience in directing or supervising teams, with or without direct reporting responsibilities.
Experience in training, mentoring, and developing associates.
Proficient in cross-functional collaboration.
Familiarity with Microsoft Office Suite.
Capable of obtaining required sales-related licensure as mandated by law.
Preferred Qualifications Experience in front-end or back-end retail operations.
Background in customer service roles.
Proven leadership experience with direct report responsibilities.
Experience in the home improvement retail sector.
Ability to thrive in dynamic retail environments.
Experience in a key-carrying role with manager-on-duty responsibilities.
Familiarity with retail store computer systems.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our careers page.
Languages
- English
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