Customer Service Representative

Join our dynamic call center team, where you'll be empowered to help customers navigate car loan solutions, all while gaining valuable experience in the finance industry. If you're ready to thrive in a high-energy environment, solve complex problems, and grow your career, we want to hear from you

Job Duties

• Outbound and Inbound Calls: Make outbound calls to/received inbound calls from customers with accounts that are 5-29 days past due. Assist customers in bringing their accounts current. Handle approximately 200+ phone calls daily.
• Phone-Based Role: This position involves phone-based communication. Candidates must be comfortable working at a desk and talking on the phones for 8-hour shifts, with potential overtime.
• Root Cause Analysis: Identify the root cause of customer delinquency. Use negotiation skills and educate customers to generate effective solutions for both company and the customer.
• Contribution to Center Objectives: Actively contribute to achieving center objectives related to delinquency management.
• Positive Attitude: Maintain an enthusiastic and positive attitude throughout interactions with customers.
• Adherence to Policies: Follow all company policies and procedures.

Desired Skill Set

• Excellent Verbal Communication: Ability to communicate clearly and effectively, ensuring easy understanding by customers.
• Multitasking Skills: Must be capable of talking and typing simultaneously.
• Customer Service Orientation: A focus on providing exceptional service to customers.
• Strong Phone Skills: Proficiency in handling phone-based interactions.
• Self-Starter Attitude: Demonstrates initiative and takes ownership of tasks.
• Self-Awareness: Recognizes personal strengths and areas for improvement.
• Adaptability to Feedback and Change: Open to receiving feedback and adaptable to changes in processes.
• Proactive Learning: Willingness to learn and stay updated on relevant information.
• Preferred Bilingual (Spanish): Proficiency in both English and Spanish.
• Preferred Qualification: A 4-year college degree.