Training and Education Manager

JOB TITLE: Training and Education Manager

EMPLOYER: Coastal Health Systems of Brevard, Inc.

DEPARTMENT: 60-Ambulance

REPORTS TO: Chief Compliance Officer

EFFECTIVE DATE: 12/15/2025

SUMMARY: Responsible for the implementation, development and maintenance of the company's training and education initiatives. Under the oversight of the Chief Compliance Officer, will plan, direct and coordinate all training and educations process within the organization and throughout the community. Oversee the Training and Education Coordinators as they prepare to offer innovative education and training, along with maintaining contractual obligations within Coastal Health Systems through training and education.

All Coastal team members are expected to portray a positive presence to the community that is reflective of the company's values of positivity, inclusivity, and most importantly, making connections for LIFE

DUTIES AND RESPONSIBILITIES:

• This position is required to maintain the highest standards of confidentiality in regards to electronic records and all forms of proprietary information. Work products and/or protected information will not be shared or otherwise transferred outside of the company without the prior expressed consent of the President/CEO.
• Develops and maintains cooperative and professional relationships with employees, customers, and other stakeholders and collaborates within the organization.
• Complete written reports within established time frames; communicating actions to Chief Compliance Officer
• Assists in the review, revision and management of all companywide standard operating procedures, training manuals, materials and protocols.
• Assists as subject matter expert in Ninth Brain form development.
• Establish, monitor and audit educational and training performance in all organization divisions to ensure performance effectiveness and efficiency.
• Observes, receives and otherwise obtains information from all relevant sources regarding the organization's education and training efforts.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events
• Works closely with other departments to align training and education efforts with the organization's overall goals.
• Serves as an instructor or other training initiatives as needed.
• Maintains a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and standard operating procedures.
• Participates in operational audit, training and compliance duties.
• Attend all meetings that may require departmental representation or input.
• Observes and complies strictly with all HIPAA policies and regulations.
• Reports timely to senior management significant deviations in training standards, clinical care or protocol.
• Attend internal/external meetings and/or public events as needed.
• Performs other related duties as assigned by management.
• Regular and prompt attendance is required
• Aligns with organization mindset of Just Culture
• Works with the organization to meet the standards set forth in CAAS
• Presents professional appearance and demeanor.

SUPERVISORY RESPONSIBILITIES:

• Supervisory duties include oversight of Training and Education Coordinators and as needed Quality Assurance Process Improvement (QAPI) Coordinators in a support capacity.
• Indirect oversight of other employees to ensure compliance with training and education initiatives and audit requirements as outlined by the organization.

QUALIFICATIONS:

• Bachelor's degree, preferably in emergency services, education, customer service management or related field or equivalent combination of education, training and experience.
• Current Florida EMT and/or Paramedic, EVOC, American Heart Association BCLS Certification required, ACLS and PALS preferred.
• Two or more years EMT or Paramedic experience, preferred
• NAAC Documentation Specialist, AHA, ACLS, BCLS and PALS Instructor completed within six months of position
• Educational background with multimedia expertise preferred.
• Current Florida Driver License with driving record that meets company insurance requirements, preferred.
• Five years of experience in a position of responsibility, preferred.
• Excellent interpersonal, networking, and training skills.

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Ability to deal effectively with diverse individuals at all organizational levels both internally and externally.

• Versatility, flexibility, and a willingness to work within constantly changing priorities.

• Strong organizational skills; able to manage priorities and workflow.

• Excellent verbal and written communication skills.

• Must be able to read/write/speak/understand English language fluently.

• Proficient in MS Office platforms

• Standard/Specialized office equipment and software programs related to office processes.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communication – Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly; Maintains confidentiality.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand/walk/sit for prolonged periods
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Occasional exposure to outside weather conditions
• Occasional exposure to bloodborne and airborne pathogens or infectious materials
• While performing the duties of this job, the noise level in the work environment is usually quiet
• The employee must occasionally lift and /or move up to 50 pounds
• Specialized equipment, machines, or vehicles used: ambulances, standard office equipment, medical equipment including stretchers
• Coastal is a 24/7/365 operation. As a healthcare organization, any employee may be requested or required at times to work outside of their traditional 'business hours' as scheduled by management. This may include evenings, nights, weekends, holidays and/or man-made or natural disaster situations, such as hurricanes, tropical storms, or Mass Casualty Incidents (MCI).

The above is intended to describe the general content and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.