Program Manager

Must Have

ASML Industry Experience/Semiconductor

4-year degree in engineering discipline or business

Experience in supporting global business operations
Proven ability to take on project leadership/ownership and complete projects in a timely manner
Manage, understand and present data for monthly program reviews to management
Understanding of and ability to use continuous improvement tools
Solid financial understanding, risk analysis ability, relationship building and project management

Title: Program Manager

Experience level: Mid-senior 

Experience required: 6 Years 

Education level: Bachelors degree 

Job function: Project Management 

Industry: Electrical/Electronic Manufacturing 

Location: Rochester, MN

If this role is of interest, please include the answers to the following questions in your cover letter: 

1.) Please elaborate on the candidates experience in supporting Global Business Operations. Where? What was their role?

2.) Please elaborate on the candidate's experience the Semi-Conductor industry? Where? What project did they work on?

3.) Please elaborate on the candidate's experience in working in the electronic manufacturing sector?

4.) Does the candidate have a Six Sigma Black Belt Certification?

5.) Please provide the link to candidates LinkedIn profile:

6.) What is the candidates work authorization status?

7.) What is the candidates highest level of education?

8.) Has the candidate applied or been interviewed for any role with this company in the past? If so, please provide details.

9.) What is the candidates desired total compensation? (Please specify base salary vs. commission/bonus expectation)

10.) Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property)

Details: 

The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction

through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong

leadership to the customer focus teams to ensure achievement of customer commitments.

Responsibilities:

- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.

- Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the

customer relationship.

- Ensures successful new product introduction:

- Executes to NPI standard process

- Understands and monitors S&OP

- Identifies and secures skills needed for effective transitions

- Sets appropriate expectations with customers

- Manages pricing and ECO prioritization during the process

- Understands and maintains customer product knowledge and roadmap

- Gains understanding of customer market and competition

- Establishes and monitors KPIs related to E&O, PPV and inventory turns

- Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.

- Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.

- Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)

o Ensures appropriate attendees are well prepared for meeting, understanding data and issues

o Sets meeting objectives, develops agendas and tools to accomplish objective

o Prepares internal teams for meeting

o Aligns topics and presentations with customer prior to meeting

- Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;

- Accountable for driving objectives related to continuous improvements

- Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.

- Works with SCA to ensure resolution of excess and obsolete inventory issues.

- Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.

- Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity

- Ensures customer demand (PO and Forecast) is managed and well understood by CFT members

- Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations)

- Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment

- Monitors customer revenue plan through demand outlook

- Understands contractual obligations of the contract related to:

o Flexibility allowances and manages requests for pull-ins and push-outs or cancellations

o