Sales Assistant

Company:  

Sales Territory:  

Zip Code:

Travel Percentage:  

Compensation Range:

The compensation range provided is in compliance with state specific laws.  Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.  

BENEFITS INFORMATION:

SUMMARY

Responsible for the overall administrative support of assigned DON Sales force staff. This position provides quotes, completes research on orders, utilizes company systems, and communicates with internal and external customers while providing an exceptional level of service.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:  

• High School Diploma or equivalent and 2+ year administrative support with strong customer service experience

• Working knowledge of SAP, intermediate proficiency of Word and Excel

• Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently

• Excellent communication and time management skills.

Preferred: 

• Associate degree, experience in food service industry in Sales or Corporate office and intermediate SAP experience. 

ESSENTIAL DUTIES

• Coordinate logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers.

• Communicate with Sales Representative(s) status of orders including sales, returns, and credit issues.

• Keep District Sales Manager informed about issues within area of assigned responsibility and escalates issues beyond scope of authority to the appropriate party.

• Prepare quotes, customer order guides, and other forms of reports as required.

• Ensure that databases are maintained, utilized, and updated to provide essential data to all Don users.

• Request literature and samples from manufacturers.

• Complete Factory Direct Order follow-up to include requesting Proof-of-Deliveries from manufacturers and secures "pro" number from factories to track deliveries as needed.

• Make select customer calls on re-supply business.

• Assist in the coordination and communication of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion.

• Check in pre-packs on site at customer openings as needed.

• Troubleshoot and resolve internal and external customer issues.

• Manage, research and process correspondence from customers and