Application Analyst II

You're more valuable than ever – And that's just how we'll make you feel.

The Application Analyst II – Epic is responsible for the design, configuration, testing, and support of the Epic Ambulatory application. This individual serves as a liaison between end users and technical teams, ensuring that system functionality supports clinical and operational workflows. The Application Analyst II is expected to work independently on moderately complex projects and contribute to process improvement initiatives.

Education Required:  

• Bachelor's degree or equivalent experience OR
• Associate's degree with 2 years of healthcare or healthcare IT experience

Licenses/Certifications Required:  

• Epic Ambulatory certification with 3+ years of Epic application support (current/active)

Work Experience Required:  

• 3+ years of direct Epic application experience.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• 5+ years of direct Epic application experience.

• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Strong communication and interpersonal skills.
• Ability to learn new systems and processes quickly.
• Detail-oriented with strong organizational skills.
• Demonstrated ability to work independently and as part of a team.
• Strong understanding of healthcare operations, clinical workflows and systems.
• Ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Epic configuration and troubleshooting.
• Excellent communication and stakeholder engagement skills.
• Epic certification required at time of hire.

• Lead the design and build of Epic applications by owning project tasks, guiding team members, and ensuring alignment across integrated areas to deliver high-quality solutions.
• Participate in the design and build of Epic applications, including integrated areas.
• Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
• Collaborate with operations and application team members to optimize workflows and application capabilities.
• Ability to identify change impact of owned and non-owed Epic applications and integrated areas related to technology, patient safety, data integrity/ compliance, and finance.
• Utilize external resources and best practices to inform build decisions.
• Build data fields, screens, templates, and customer-defined functionality as required.
• Conduct thorough reviews of Foundation Build and operational content for Epic applications.
• Participate in unit, application, and integrated testing for implementations, upgrades, and enhancements.
• Review proposed training curriculum for Epic applications in collaboration with the application team.
• Follow Epic applications build standards and maintain synchronization between environments in coordination with the environment team.

• Provide go-live and post-go-live support for new Epic applications and functionality.
• Participate in on-call rotation to support Epic application users.
• Represent Epic applications in Integrated Area Workgroups.
• Support continuous documentation of system modifications and updates for Epic applications.
• Demonstrate general knowledge of the systems development life cycle and apply appropriate methods to support ongoing maintenance for Epic applications.

• Maintain detailed and ongoing communication with customers (end users or operational owners) through ticketing systems.
• Ensure all assigned Epic incident, catalog, and enhancement tickets include clear resolution details.
• Contact customers (end users or operational owners) directly regarding ticket resolution or if requests cannot be fulfilled.
• Log decisions, issues, and risks in trackers (e.g., Orion, Nova) during Epic applications build and upgrade cycles.
• Support Epic applications governance by contributing to business case development.
• Maintain version control of workflows, issue/risk logs, and decision trackers for assigned work.
• Escalate issues appropriately and communicate with higher-level analysts and supervisors.

• Assist in managing small-scale projects and tasks using project management principles.
• Recommend areas for process improvement based on observations and feedback.
• Assist in the development of future state documentation and materials.
• Follow established processes for issue tracking, resolution, and closure.
• Adhere to change control procedures for all system modifications.
• Develop test scripts for new systems and upgrades, ensuring compliance with versioning and documentation standards.

• Demonstrate strong critical thinking, problem-solving, and communication skills.
• Build partnerships with stakeholders, end users, and colleagues to ensure effective collaboration.
• Embrace change positively, seek process improvements, and demonstrate innovative thinking.
• Take accountability for actions, correct mistakes, and adhere to service excellence standards.
• Demonstrate commitment to Company core values, governance, and performance management processes.
• Participate in Epic training and meet department expectations for completion timeframes and performance.
• Actively seek opportunities for professional growth by engaging in knowledge sharing, staying current with industry trends, and contributing to team development initiatives.

GoHealth's Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

• General schedule: Monday–Friday, Eastern Time business hours with some flexibility. 
• Other scheduling requirements: Participates in an on-call rotation to support application needs. May occasionally be required to work outside standard hours for special events or staff coverage. 
• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. 
• Travel: Travel may be required, including travel between Company locations and out-oftown destinations as needed for go-live support, training or other business needs (up to 15%). 
• Safety Equipment : May require the use of safety equipment for infection prevention. 

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
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