Clinical Manager

The Clinical Manager ensures the delivery of quality services to youth and their families by providing guidance and supervision to program staff. This role oversees the efficiency and effectiveness of the day-to-day operations of the program, including hiring, training, fiscal management, utilization management, clinical oversight and regulatory compliance.

This is a full-time (40 hours) position, on a primarily Monday-Friday, 8:30am-4:30pm schedule, though flexibility for on-call is required.

• Facilitate decision making processes, including the involvement of applicable stakeholders to develop and implement evidence-based practice that achieve clinical, organization, and funder objectives.
• Responsible to ensure program operates according to all funder and regulatory standards.
• Ensure a trauma informed approach for youth and families including oversight for the clinical content of treatment plans.
• Responsible to lead or collaborate with an interdisciplinary team in the provision of high-quality evidence-based, services to youth and their families.
• Develop, implement, and maintain systems of accountability to facilitate the integration of services; coach and mentor the team to implement and maintain these systems.
• Communicate regularly with funder(s) and oversight agencies, as required, to maintain and leverage positive and effective relationships.
• Routinely monitor program outcomes and customer satisfaction data and implement quality improvements when indicated.
• Manage and follow-up on internal and external emergency situations.
• Assist in the development of program budget and is responsible to ensure program operates within budget parameters.
• Ensures program consistently achieves budgeted utilization and works with team to address any utilization barriers.
• Youth ACT program: On call responsibilities as scheduled.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

• Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
• Management: Aligns the right work with the right people; delegates tasks according to people's strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
• Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

• Master's degree required
• Minimum 5 years of clinical experience post Master's degree required
• Minimum 3 years of leadership experience required

• Active, unrestricted license in NYS required for one of the following:
• Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist, Licensed Mental Health Counselor (LMHC), or Licensed Creative Arts Therapist (LCAT)
• Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
• Ability and willingness to travel.
• Children's Health and Behavioral Health Services and Youth ACT programs : CPR certification required or obtained within 60 days of hire.

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively , Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, Builds Talent and Engagement, Manages Change and Fosters Accountability & Results, the following occupational competencies must be demonstrated:

• Demonstrate a thorough knowledge of services provided both by the Agency and by external service providers and maintain contacts as needed in order to efficiently access care, supports and resources for clients and their families.
• Demonstrate well-developed skills as an advocate for children/youth/families in order to achieve the best possible child/youth/family outcomes; communicates reasonable expectations and facilitates the achievement of results.
• Understand the