Manager, Contracts

About Us

At Preferred Travel Group, we care deeply about our people, nurture independence, and celebrate individuality. Family values inspire us, and we believe that change creates opportunity. We are committed listeners and deliberate storytellers in hospitality. We engineer potential, foster trust, and co-create brighter futures. Our culture values collaboration, adaptability, and precision—qualities essential to every role. We are forever curious, guided by the Pineapple as our global symbol of hospitality. We believe the business of hospitality is borderless, and we proudly embrace that spirit every day. We value the individuality of every one of our associates and strive to create a workplace where those talents flourish—because each person brings something special, and we work hard to ensure those contributions truly shine.

Position Summary

We're seeking a meticulous, solutions oriented Manager, Contracts to lead end to end contract lifecycle management and support the operational effectiveness of the Contracts department. You will serve as a subject matter expert across systems (LinkSquares, Sertifi, SharePoint, Microsoft CRM), ensure accurate documentation and reporting, supervise assigned staff, and collaborate cross functionally to manage risk, maintain compliance, and drive process improvements aligned to organizational goals.

Typical Behaviors & Working Style

• The ideal candidate will demonstrate the following behavioral traits:
• Exceptionally precise and detail‑focused, ensuring accuracy, compliance, and consistency in every task.
• Productively skeptical and highly collaborative, seeks and integrates stakeholder perspectives, asks thoughtful questions, and respects established authority and procedures.
• Calm, reserved, and reflective, taking the necessary time to assess information before making decisions or taking action.
• Curious and imaginative, continuously exploring opportunities to expand technical knowledge and enhance processes.
• Meticulous in execution, demonstrating reliable follow‑through and ownership from initiation to completion.

Key Responsibilities

Contract Lifecycle Management

• Lead end to end management of contracts, addendums, schedules, annexes, and other legal documents using LinkSquares, Sertifi, and SharePoint.
• Maintain comprehensive, well organized electronic files for all legal documentation.
• Supervise and, where appropriate, draft and finalize legal documents for member hotels and internal stakeholders.

Operational & Administrative Support

• Process member terminations in line with established procedures.
• Track payments for announcements and manage tasks related to Opportunities and Accounts within Microsoft CRM, including data entry and data audits.
• Support departmental reporting needs, including monthly performance reporting, for internal and cross functional stakeholders.
• Perform project roles and assignments as needed to support departmental operations.

Risk Management & Compliance

• Identify contract related exposure, propose mitigation strategies, and escalate issues when necessary.
• Ensure adherence to regulatory, legal, financial, and organizational policy requirements.
• Cross Functional Collaboration
• Partner with Finance, Sales, IQA, and Operations to support business needs and deliver high quality contract services.
• Develop contracting strategies that reduce risk, improve efficiency, and align with organizational objectives.

Process Improvement

• Implement tools, templates, and workflows that streamline contract operations and improve data integrity and cycle time.

Leadership & Supervision

• Supervise assigned staff and perform duties under the general supervision of the Director, Contracts; provide coaching, set clear expectations, and uphold service standards.

Required Qualifications

• Demonstrated proficiency in contract lifecycle management, typically gained through several years of relevant experience  
• Experience with complex commercial service agreements or hospitality related contracts.
• Bachelor's degree in business, law, or a related field.
• Strong knowledge of contract law and risk assessment.
• Proficiency with contract management systems (e.g., LinkSquares, Sertifi).
• Strong written and verbal communication skills.
• Experience with Microsoft CRM systems.
• High attention to detail with strong organizational and prioritization abilities.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Demonstrated ability to exercise sound judgment, work independently, and resolve problems proactively.
• Proven capability to manage multiple projects and deadlines.
• Self starter with strong work ethic; team oriented and skilled at building relationships.
• Flexibility to work in a dynamic, fast paced environment.

Preferred Qualifications

• Paralegal certificate.
• Experience in the hospitality industry.
• Bilingual proficiency in Spanish and English.
• Experience supervising or managing staff

Preferred Working Environment & Job Characteristics

This role is best suited to someone who thrives in an environment that offers:

• Clear processes and well‑defined workflows, ideal for individuals who are structured, disciplined, and motivated by strong governance, compliance, and consistency.
• A steady, methodical pace that supports those who are precise, detail‑focused, and reflective—allowing time to analyze information, verify accuracy, and execute tasks with care.
• A highly organized and quality‑driven setting, well‑suited to someone who values structure, predictable routines, thoughtful decision‑making, and adherence to established standards that protect organizational integrity.

The ideal candidate will find great satisfaction in:

• Maintaining audit‑ready documentation and ensuring our contract records are accurate, compliant, and well‑organized.
• Applying a careful, inquisitive lens to identify risks, gaps, or ambiguities—and recommending solutions that reinforce quality and compliance.

What Success Looks Like

• Contracts, addendums, and related documents are accurate, compliant, and accessible.
• Reporting is timely, reliable, and informs smart decision making.
• Contract cycle times improve through streamlined workflows and tooling.
• Risks are identified early, mitigated effectively, and escalated appropriately.
• Cross functional stakeholders (Finance, Sales, IQA, Operations) are well supported and satisfied with service quality.

Working Conditions

This role will be based out of our Preferred Travel Group office in Newport Beach, CA.  With our in-office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in-person collaboration and flexible remote work. 

We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. 

Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building.

Disclaimer

The above information is designed to indicate the general nature and level of work performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Salary

$100,000 - $120,000 per year; actual compensation within this range will be determined by multiple factors including candidate location, experience and expertise.