Store Manager

We are currently seeking a Store Manager to oversee the daily operations of a financial services retail location in Montreal. The Store Manager will be responsible for operational excellence, customer satisfaction, and team leadership in a fast-paced, customer-facing environment.

This position is for an experienced manager from the banking/financial sector who is comfortable in the field, capable of motivating a team, and providing high-quality customer service.

Key Responsibilities

• Welcome customers and handle inquiries in a professional and timely manner
• Manage daily store operations including opening/closing procedures, cash handling, and transaction oversight
• Recruit, train, supervise, and motivate store staff
• Conduct performance evaluations and provide ongoing coaching
• Create and manage staff schedules to meet operational needs
• Ensure excellent customer service and resolve escalated client concerns
• Educate customers on available financial services (money transfers, bill payments, currency exchange, etc.)
• Monitor transactions and escalate suspicious activity in accordance with internal procedures
• Drive store performance to achieve service and sales objectives
• Support local marketing initiatives to promote in-store services
• Analyze customer trends and recommend service improvements

Qualifications & Requirements

• Minimum of 3 years of business management experience in banking or finance
• Strong leadership, communication, and interpersonal skills
• Bilingualism in French and English is required, as there is a great deal of interaction with French-speaking and English-speaking customers
• Comfortable working with POS systems and basic financial tools
• Ability to work in a fast-paced, customer-oriented environment

Additional Information

• Opportunities for career growth and professional development
• Modern, professional work environment
• Positive, team-oriented culture
• Full-time, on-site position
• Availability for occasional evenings or weekends may be required