IT Support Technician

Position Purpose:

The role of the Technical Support Technician is to support and maintain the cooperative's technical equipment and software applications, while offering superior technical service to BEMC employees.

Essential Functions:

• Assist Technical Services in installation, deployment, and support of computer systems, software applications, phone systems, mobile devices, communications equipment, network infrastructure, servers, and other technology.
• Serve as first level technical support for BEMC employees, utilizing a Help Desk system and knowledge database for managing requests, dispositioning, tracking, escalation, and resolution.
• Communicate proactively and professionally with requestors and other Technical Services team members, following standard workflow processes.
• Prioritize, analyze, and troubleshoot simultaneous technical issues quickly, until fully resolved.
• Maintain accurate records for managing assets, warranties, software licensing, and cloud-based subscriptions.
• Perform preventive maintenance and coordinate repairs and service for printers, copiers, mobile phones, tablets, barcode scanners, radios, projectors, and other peripheral devices.
• Assist in training employees, including Technology staff, and assist in development of training materials.
• Perform system operations, schedule periodic processes, and monitor system logs.
• Provide first level cyber incident response, capturing workstation images in accordance with the defined incident response plan.

Other Duties:

• Perform after-hours technical support, as needed.
• Must maintain a valid North Carolina driver's license.

Requirements:

• High School Diploma or GED required.
• Associate degree in a related field is a plus.
• Minimum 6 months experience in a technical helpdesk environment.
• Comptia A+ , Network +, Security+ and GIAC certifications are a plus.

Equal Opportunity/Affirmative Action Employer m/f/d/v