ServiceNow Engineer Sr. ServiceNow Developer

Role Overview
We are seeking an experienced
ServiceNow Engineer / Senior ServiceNow Developer
with strong hands-on development expertise and mandatory
CSA and CAD certifications
. The ideal candidate will have deep experience in
custom scripting, ServiceNow portals, UI frameworks, and Workspaces
, and will work closely with stakeholders to deliver scalable, high-quality ServiceNow solutions aligned with ITIL best practices.

Key Responsibilities

• Design, develop, and enhance solutions on the ServiceNow platform.
• Perform custom scripting using JavaScript, Glide APIs, and ServiceNow frameworks.
• Configure and customize ServiceNow Portals, UI Policies, Client Scripts, Business Rules, and Workspaces.
• Develop and maintain workflows, flows, and integrations.
• Collaborate with business and technical teams to gather requirements and deliver solutions.
• Ensure platform stability, performance optimization, and adherence to ServiceNow best practices.
• Support deployments, upgrades, and ongoing platform enhancements.
• Follow ITIL processes and ensure alignment with enterprise standards.

Required Skills & Qualifications

• 5+ years of hands-on experience with ServiceNow development.
• ServiceNow CSA and CAD certifications Mandatory.

• Strong experience with:

• Custom scripting (JavaScript, Glide API)

• Service Portal and UI customization

• Agent Workspaces and custom Workspaces

• Solid understanding of ITIL framework and ITSM processes.

• Experience working in enterprise-scale ServiceNow environments.
• Strong communication and collaboration skills.
• Ability to work in a hybrid onsite model (3 days per week).

Preferred Skills

• Experience with additional ServiceNow modules (ITSM, ITOM, HRSD, CSM).
• Exposure to integrations (REST/SOAP, MID Server).

Experience with Agile/Scrum delivery models.