Project/Office Manager

Canton, Ohio (In-Office Only)

Full-Time | $25+/hour (based on experience)

Close proximity to Canton strongly recommended

StandOut Design & Marketing is a growing, full-service marketing agency built on strong relationships, clear systems, and real results. We are at a stage where growth requires
strong daily leadership, structure, and ownership
, not chaos or constant oversight.

We are hiring an
Office & Operations Manager
to become the backbone of our day-to-day operations.

This is a senior, in-office role for someone with real experience who wants long-term stability, leadership growth, and the opportunity to help run the business daily.

This position starts as a trusted right-hand to ownership and is intentionally designed to grow into
full operational oversight within 6–8 months
.

This role exists to:

• Protect leadership time
• Keep clients informed, calm, and confident
• Ensure projects, people, and priorities move forward
• Bring structure to a creative agency environment
• Enforce standards, policies, and accountability
• Grow into overseeing daily operations and leadership

You will act as the
bridge between ownership, the team, and clients
, ensuring communication is clear, work is moving, and expectations are consistently upheld.

Office & Operations Leadership

• Oversee daily office operations and workflow
• Ensure the office environment is organized, professional, and running smoothly
• Maintain structure, systems, and internal processes
• Enforce company policies and ensure adherence to the employee handbook
• Help team members understand, interpret, and properly apply company policies
• Address attendance, scheduling, and time tracking issues consistently and professionally
• Hold employees accountable for showing up on time, taking proper lunches, and avoiding unauthorized overtime
• Identify issues early and solve them before they escalate

Project & Workflow Management

• Coordinate projects across design, web, social, and marketing services
• Assign tasks, follow up consistently, and ensure deadlines are met
• Live inside
  Asana
  to manage tasks, priorities, and progress
• Keep internal communication clear, organized, and documented
• Bring clarity to fast-moving, multi-client workloads

Client Communication & Relationship Management

• Serve as a strategic buffer between clients and ownership
• Handle day-to-day client communication professionally and confidently
• Manage expectations, timelines, and follow-ups
• Resolve most client issues independently and escalate when appropriate
• Build strong, long-term client relationships rooted in trust and clarity

Marketing & Social Media Oversight

• Coordinate social media planning and execution
• Ensure brand consistency and timely posting
• Communicate with internal team members responsible for content and design
• Understand marketing strategy well enough to speak confidently with clients
• Facebook Ads understanding is a strong plus
  , including campaign intent and performance basics

Team Leadership & Culture

• Provide structure and leadership without micromanaging
• Be calm, direct, and steady under pressure
• Support onboarding, training, and accountability as the team grows
• Help maintain a cohesive, professional office environment
• Reinforce company expectations in a fair, consistent, and respectful manner

Growth Path

• Start with limited authority while learning systems and workflows
• Gain increased decision-making power as trust is earned
• Grow into
  full daily operational oversight
  within 6–8 months
• This role is being developed into an
  Operations Lead / General Manager–level position

Required Experience & Qualifications

This is
not an entry-level role
. Having a college degree is NOT required.

You must have:

• Agency experience in marketing, design, advertising, or web
• Strong client-facing experience handling timelines, expectations, and difficult conversations
• Operations or project management experience
• Working knowledge of marketing, websites, social media, and branding
• Prior people management or leadership experience
• Strong social media experience
• Comfort enforcing policies and holding others accountable
• Excellent written and verbal communication skills
• Calm, confident decision-making under pressure

Tools You'll Use Daily

• Asana
  for task and project management (non-negotiable)
• Email (Google Workspace)
  for heavy daily communication
• ChatGPT, Gemini, and other AI-driven tools
  to support planning, communication, and efficiency
• Social media platforms, including Facebook, Instagram, and LinkedIn
• Facebook Ads understanding
  is a strong plus
• Basic awareness of
  QuickBooks
  is helpful but not required

Deal Breakers

This role is
not a fit
if you:

• Need constant direction or hand-holding
• Avoid difficult conversations
• Don't like meetings or talking on the phone
• Struggle with organization or follow-through
• Want remote or hybrid work
• Are uncomfortable leading peers
• Bad communication skills
• Job-hop frequently
• Don't understand agency pace and accountability