Senior Manager, IT Infrastructure

Just Born, Inc. is a family-owned candy manufacturer that has been creating joyful moments for generations. Founded in 1923 and headquartered in Bethlehem, Pennsylvania, we are proud to produce iconic brands like PEEPS, MIKE AND IKE, HOT TAMALES, and GOLDENBERG'S PEANUT CHEWS.

Our purpose is simple: to create joyful moments and build stronger communities. Guided by our highest ideals—to take care of each other, do the right thing, and give forward—we remain committed to our people, our consumers, our community, and the planet.

Position Summary
The Senior Manager, IT Infrastructure & Security Operations leads the strategy and execution that keeps Just Born's technology environment secure, reliable, and future-ready. Overseeing infrastructure, cybersecurity, and service desk teams, this role ensures technology aligns with business needs across corporate and manufacturing operations.

As a member of the IT Leadership Team and reporting to the Chief Information Officer (CIO), this leader combines strategic vision with hands-on engagement to develop talent, drive results, and deliver modern, resilient solutions.

Location: Bethlehem, PA

Work Model: Work in a hybrid model with 3 remote days and 2 in-office days in Bethlehem, PA.

Associates 50+ miles away may receive one reimbursed hotel stay per week to ease commuting.

How You'll Impact Results

• Infrastructure Operations
• Oversee the design, implementation, and support of network, server, storage, cloud, and operational technology (OT) infrastructure across both corporate and manufacturing environments.
• Ensure reliable, secure connectivity across production lines, data centers, and cloud platforms, focusing on uptime and performance.
• Lead lifecycle planning, including system upgrades, modernization, and decommissioning, and conduct disaster recovery testing to meet recovery time and point objectives.
• Monitor infrastructure health, capacity, and costs while driving automation, standardization, and efficiency.
• Maintain configuration and asset data accuracy in the CMDB to support governance and visibility.
• Cybersecurity Operations
• Direct the company's cybersecurity strategy and operations to protect corporate and manufacturing environments.
• Oversee incident response, risk assessments, and vulnerability management programs.
• Partner with business and IT stakeholders to ensure compliance with security policies and industry best practices.
• Service Desk & End-User Experience
• Lead the service desk team in providing responsive, high-quality technical support.
• Drive process improvements that enhance user experience and operational efficiency.
• Champion continuous improvement through metrics, feedback, and technology enablement.
• Leadership & Collaboration
• Build and mentor a high-performing IT operations team through coaching, development, and accountability.
• Partner across IT and business functions to ensure technology solutions support operational excellence and business strategy.
• Foster a culture of collaboration, transparency, and continuous learning.

Your Qualifications That Will Ensure Success

• Education & Certifications
• Minimum Bachelor's degree in Information Systems, Computer Science, or related field - A combination of education, training and experience that results in demonstrated ability to perform the work may be substituted.
• MBA or master's degree is a plus
• CISSP or equivalent technical security certification/knowledge strongly preferred.
• Experience:
• 10+ years of progressive experience in IT infrastructure and operations required, including at least 5+ years in a leadership role.
• Demonstrated success leading infrastructure and cybersecurity functions in manufacturing or industrial environments.
• Familiarity with security technologies (Fortinet a plus), operational-technology (OT) networks, and frameworks such as ITIL, NIST, or CIS preferred.
• Hands-on technical experience with cloud platforms (Microsoft 365 / Azure), virtualization, networking, backup/DR, and modern security tools (EDR, DLP, vulnerability management).
• Exposure to Help Desk & IT service management, incident response, and operational resilience practices; experience with governance, risk, and compliance concepts.
• Working knowledge of modern AI-based productivity tools such as Microsoft Copilot or ChatGPT a plus.
• Skills & Competencies
• Strong leadership abilities with a focus on leading, developing, and empowering teams.
• Excellent communication skills; able to translate complex technical concepts into clear, actionable language.
• Proven project and vendor management experience with a track record of delivering results.
• Analytical and proactive mindset with strong problem-solving and process-improvement skills.
• Customer-focused approach with attention to detail and a balance of strategic and hands-on execution.

Just Born is proud to be an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Our Pledge To Diversity, Equity And Inclusion
Vision

Just Born's Vision is to create a workplace where every associate feels inspired and confident to bring their whole selves to work.

Purpose

Our purpose is to bring sweetness to people's lives which can only be fully realized if Just Born values every individual we touch.

To Pursue This Vision

• We will act boldly with integrity, authenticity and humility
• We will listen with intent, curiosity and a passion to learn and grow
• We will lift all voices and create an equitable environment for all

Why It's Sweet To Work At Just Born

• Legacy & Stability: 101+ years of iconic brands and family-owned success.
• Inclusive Culture: Built on RESPECT and community engagement.
• Competitive Compensation: Base salary, Achievement Awards, and generous 401(k) with company contributions.
• Comprehensive Benefits: Health, dental, vision, HSA contributions, and flexible options.
• Work/Life Balance: Hybrid work model, paid time off and holidays from day one.
• Wellness & Growth: Onsite wellness programs, tuition reimbursement, and Employee Assistance Programs.